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TERRIBLE COVERAGE and TERRIBLE CLAIMS PROCESS
Do not use Pet's Best. They take your money and after a month-long process of easy claims, they reject them for no reason. Put your money elsewhere.
Insurer: Pets Best
By: Spencer
MetLife Pet Insurance The Scamming Company
If you're considering MetLife Pet Insurance, save yourself the time, stress, and money—do not sign up. I got this insurance thinking it would help protect my dog, Atom, in the event of an emergency. That turned out to be a complete joke. Atom had to undergo emergency surgery for an intestinal blockage after swallowing a rope—an obvious accident. But MetLife denied the claim, saying it was a “sickness.” Let me repeat that: they claimed swallowing a rope is a sickness. How does that even make sense? And before even reviewing the claim, they tried to say my policy wasn’t active—a blatant lie. I had already paid and had full documentation proving my coverage was in place at the time of the surgery. I sent them five years of vet records, detailed surgical notes, invoices—everything they asked for. Still, they denied the claim. To make things worse, they advertise that claims are processed in 10 business days. Mine dragged on for almost two months. Two months of silence, delays, and back-and-forth nonsense, only to get a denial based on a totally made-up excuse. This company is the definition of predatory. They’ll take your monthly premiums and then twist reality to avoid paying out when it actually matters. The customer service is slow, unhelpful, and either uninformed or intentionally misleading. Based on my experience, it seems MetLife is in the business of collecting premiums and dodging responsibility. MetLife Pet Insurance is not just unreliable—it’s dishonest. If you care about your pets and your peace of mind, look elsewhere. This company failed me and failed my dog when we needed them most. Zero stars if I could.
Great customer service
Great customer service, great coverage great care overall for all of my pets!!
Insurer: MetLife
By: NC
Scary allergic reaction
Our 1 year old golden retriever had an allergic reaction. It came on suddenly when his face swelled up, and he was rubbing his head on the floor and frantically itching and pacing. We went to the emergency vet to make sure he wasn't going into anaphylactic shock, and get a shot of Benadryl and a steroid to stop the swelling. All seemed good until the next night, when he started vomiting and couldn't keep food down. Back to the emergency vet for another exam, more shots, and anti nausea medicine. They recommended we go to our regular vet in the morning for x rays to make sure he hadn't ingested something toxic. This wasn't a cheap few days, but we kept telling ourselves "This is why we have pet insurance". It's easy to submit claims online, and Spot Pet did exactly what they said they would for the plan we have. I've used other pet insurance, and Spot Pet is by far the best I've used. We love our golden and want to give him the best care, and having Spot Pet gave us peace of mind during a stressful time. Thank you for helping us with our baby boy!
Insurer: Spot
By: Heather Burnside
Kind and helpful rep
Art was very kind and super informative. He was able to answer all my questions and was never pushy. Happy that Stitch the bunny will be covered soon!
Insurer: Nationwide
By: Cassandra
I have had Embrace for out dog for 9…
I have had Embrace for our dog for 9 and a half years and now I have Embrace for our cats. I want to be sure they receive the best vet care possible. Embrace is fantastic and always on point when paying and also when speaking to them. Great customer service. I recommend them to my friends too
Insurer: Embrace
By: Seena
Very friendly
Very friendly, personal and informative
Insurer: Nationwide
By: Barbel Kyser
Put my mind at ease…
Was easy to select a plan and speak with a agent for quick coverage
Insurer: ASPCA
By: Elizabeth Roots
Wonderful representative
Representative was wonderful and she was patient answered all questions and even gave me her extension so I could call her back never got such great care
Insurer: Nationwide
By: Sue Maurer
In one word.....RELIEF!!!!!
In one word.....RELIEF!!!!!
Insurer: Nationwide
By: K.A.