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I want paperwork I want a packet…
I want paperwork I want a packet delivered to my home for my file. Computer broke. Im old school. Please send me all my rights of coverage for future vet bills. Maureen Windgassen 1035 Devils Backbone CINCINNATI OHIO. 45233
Insurer: Nationwide
By: customer
Company needs major improvement
While I have had some good claims go through, the most recent one was handled extremely poorly. They will dig through your pet's medical history until they find something they can latch on to and call a preexisting condition. This time it was - VOMITING. Vomiting as a pre-existing condition? That is a symptom of literally everything. When you call and ask for explanations, they can barely speak English let alone explain the reasons why your claim is denied. They will not look at the claim again, just tell you to dispute the claim. I will try but I'm sure it will amount to nothing. As someone who works in customer service, this experience has been less than stellar. A company with ties to the ASPCA that treats its customers and pets this way is sickening. Now I'm scared to leave because my dogs are seniors and need coverage. Very disappointed. 0 stars.
Insurer: ASPCA
By: Brad Warren
MetLife is AWESOME
I can only highly recommend MetLife Pet Insurance. They’ve been fair and the agents are always super friendly. Also the app and claim process is quick and easy. I used to have a different pet insurance that was recommended by my vet, but it was awful. I only wish I’d discovered MetLife sooner!
Insurer: MetLife
By: A Yankee
The recent reimbursement process I…
The recent reimbursement process I completed seem quick and painless. Next up is my dog’s teeth cleaning so will see how that goes.
Insurer: Spot
By: Jill Richardson
Cystonomy on my Zoe
My dog was recently diagnosed with bladder stones. The vet indicated surgery was necessary as medication wouldn't dissolve the stones. I called Pet's Best to speak with the vet to get a second opinion and read them the notes and test results, and they agreed this would be best for my dog. They confirmed the cost as well, as I was skeptical of the price they gave me. They were great in answering my questions and making me feel at ease with my decision. The claim process was easy as well. Although I had more claims to file, they received medical records and paid me after the deductible and co-insurance were met. I would recommend Pet's Best to my family and friends.
The worst ever
Please save yourself from this scam. They have the worst submission process possible, as well as the worst customer service possible. They make you jump and bend over backwards to even get an approval on a claim. I’ve had to send in multiple bank statements and cleared out my personal information just to prove that I had paid for a vet visit. Please do not please do not sign up for this insurance company.
Our Tail (Tale) of Bucky
On April 19th, 2025 our Maltipoo 17 months old had a decrease in appetite, was hardly drinking any water. He started vomiting and had bad diarrhea. He was very lethargic and had brought him to the emergency vet hospital where they performed various bloodwork, scans and also gave him intravenous fluids and various medications and kept him overnight. We had heard that someone was poisoning the feral cats in our neighborhood. Our Pet Hospital was close astronomical. We were so glad that we had Pets Best Pet Insurance for our pup Bucky . Pets Best Insurance was very fair with our reimbursement. We highly encourage and recommend people to use Pets Best Insurance for their pets health plan coverage. By the way, Bucky is back to being himself, and the person who is poisoning the cats is still at large. Thank you PetsBest !"
I’m new to fetch but I’m loving the…
I’m new to fetch but I’m loving the benefits that comes with my plan for my fur baby.
Insurer: Fetch
By: Illana Willis
Pets Best is the best!
"I had only had insurance on my young cat for a few months when she got very sick, requiring emergency care and hospitalization. The cost was steep. I submitted my claim to Pets Best fully expecting to have to answer lots of questions before they would pay. But no, not one question asked, and they paid in full. Thanks Pets Best, you are the best!"