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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Assistance with a claim/pre-authorization
I accidentally entered a pre-authorization request as a claim. I used the chat feature to ask for assistance, and Vince was extremely quick to respond to the chat, and sorted out the issue in no time. Excellent customer service!
Insurer: Fetch Canada
By: Melody Hall
Nationwide Pet Insurance SUCKS
Nationwide Pet Insurance SUCKS! I pay $110 a month, my deductible is $250, after paying my deductible Nationwide Pet Insurance only covers 50% of the bill. That's nothing! Let me give you a real life example. My dog's meniscus surgery costed me $5,335.62, I paid my deductible of $250, after that they covered $3485.00 which left me with $2,100.00 out of pocket. Go anywhere but here.
Insurer: Nationwide
By: Krista Tse
Vince was great
Vince was great! He was able to assist in what I needed in a fast and timely manner. very quick responder and he was able to provide me everything that I asked for. Thank you so much!
Insurer: Fetch
By: Na'deja
Highly satisfied
Efficient, clear, and supportive
Insurer: MetLife
By: customer
Quick payout
Quick payout, great customer service
Insurer: Figo
By: MARY ELLEN
Spot Pet insurance is great!
Spot has made it very easy to file a claim. There is a very quick turn around and the reimbursement is sent directly to my checking account. Everything is simple and easy.
Insurer: Spot
By: Judith Czerwonka
Easy to understand claim forms
Easy to understand claim forms, smooth process and excellent response time. Thank you
Insurer: Spot
By: customer
Processing could be a bit faster
Processing could be a bit faster, still waiting for a claim submitted over a week ago.
Insurer: MetLife
By: Candace
Warning.....If your pet has any blood…
Warning.....If your pet has any blood test outside of the "normal" range, your pet will be deemed to have a preexisting condition. Check your pet's blood scores before you sign up!!!! My dog had slightly elevated liver ALT score in 1/25 and 4/25 (221 and 125). I have two doctors that stated these ranges were normal and did not even talk to me about them. My dog's liver ALT score went to 800 in 6/25 due to liver infection. All $8600 of the vet bills were rejected due to PreExisting condition. Asked that my claim be reviewed. Rejected again. Put a request for external review to Department of Insurance and cancelled my insurance with Nationwide as I don't see them ever fulfilling any insurance claims
Insurer: Nationwide
By: Elizabeth
Great Service!
MetLife Pet Insurance's phone app and on-line claim submittal process makes it easy to submit a claim. Then they have been fast in making a decision, and they have a clear Explanation of Benefits. Even though that sounds basic, I have not received that level of service with other companies. We've also received a bonus coverage amount added to our policy (at no extra cost to us) each year that we have not used our entire benefit amount. Thank you, MetLife Pet Insurance!
Insurer: MetLife
By: OlympiAnn