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Customer service is excellent and…
Customer service is excellent and claims are received and processed quickly!
Insurer: Trupanion
By: Alexander
Just the process of having to wait to…
Just the process of having to wait to be approved and not knowing.
Insurer: Nationwide
By: customer
Easy to use, almost perfect
Laid out easily. Took off a star because I had to chat to find out when the preventive policy would go into effect and it took a long time for someone to connect to the chat.
Insurer: MetLife
By: Jennifer Smith Braga
Trupanion is the worst company I have…
Trupanion is the worst company I have ever worked with. We went with them several years ago because one of our dogs had a medical emergency that cost thousands of dollars and did not have insurance at the time. The hospital recommended Trupanion because if anything like that happens again in the future they have Vet Direct Pay so we wouldn't be out of pocket for the whole cost. Which sounded great. Until you realize that Trupanion will turn themselves into a pretzel just to avoid paying your claim. The amount of times I have had to argue with them over claim denials is absurd. They treat every symptom your dog had before being insured as a pre existing condition. Has your pet dog ever thrown up in it's life? Have they ever been lethargic, lost their appetite? If yes you are out of luck getting anything covered with those symptoms. Which are the symptoms of literally everything when a dog doesn't feel well. On top of that, they will increase your premium every. single. time. you make a claim. Without fail, I have gotten an email saying they "reevaluated their pricing to keep it fair" jacking our premium up every single time we have made a claim. And the worst part is, we have a chronically ill dog and now can't insure him anywhere else because he has a preexisting condition. DO NOT insure your dog with Trupanion they are literally incompetent and don't give a damn about you or your pet, they only want your money.
Insurer: Trupanion
By: AnneMarie
Changed prescription for our pet
Changed prescription for our pet. This medication had to go through a compound pharmacy so Vet could not process it directly. Trupanion did cover it but had to wait on check to be mailed out. Thanks.
Insurer: Trupanion
By: Ken
Claim Processing
Pumpkin processed my claim for reimbursement in a very timely manner and a deposit to my account was made in just a few days. I am quite happy with my experience.
Insurer: Pumpkin
By: Ronald Young
I was faced with an emergency situation…
I was faced with an emergency situation for care of my dog, which required a visit to an emergency pet hospital and subsequent surgery. The cost of these services was substantial in a mere 5 days. I am thankful to Met Life for processing my claims so efficiently along with their quick payment.
Insurer: MetLife
By: customer
I've called twice with…
I've called twice with questions/concerns and was able to talk to a friendly yet professional woman. She was able to quickly help me both times to get me the answers I needed!
Insurer: Pumpkin
By: Jan
Quick and easy.
Great platform and easy enrollment.
Insurer: MetLife
By: Rasheeda Clark