Claims could be quicker.
Previously I received good service with a good turn around of my claims, however, with the most recent claims it is taking quite some time for their approval. Unfortunately this is an end of life situation and frankly I am running out of credit to continue with his care. This is extremely frustrating for me.
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Jen
- BREED:
- AGE OF PET: 0 - 3
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I am having a hard time getting Trupanion to pay their fair share of my veterinarian bills.
I am having a hard time getting Trupanion to pay their fair share of my veterinarian bills. It takes several times to send in an appeal to get things paid correctly. This is a hassle and a waste of time but what else can I do Iâve been paying eight years on the insurance and never used it until now.
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Laurie
- BREED: Cocker Spaniel
- AGE OF PET: 7 - 10
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Perfect service and easy to understand !
Love this ! Easy to claim and get update often on the statut of my claim.
Peace of mind ??
- INSURER:
Trupanion Canada
- POSTED: 05/23/2023
- BY: Nadine
- BREED:
- AGE OF PET: 0 - 3
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Because you are AWESOME!
Because you are AWESOME! You listen, You respond in kindness, you care.
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Regina
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
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I have always gotten great help when calling and the people take the time to explain things.
I have always gotten great help when calling and the people take the time to explain things.
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Patty
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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We talked things out .
We talked things out ....was very caring and helpful..patience with the situation.
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Lori
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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I insured my previous cat through trupanion and was happy with their service.
I insured my previous cat through trupanion and was happy with their service.
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Roberta
- BREED: Siamese
- AGE OF PET: Over 11 years
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Easy to enroll!
Website easy to navigate!
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Gloria
- BREED: Australian Labradoodle
- AGE OF PET: 0 - 3
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Well I am not pleased with how Trupanion determined my recent claim.
Well, I am not pleased with how Trupanion determined my recent claim. A phone call to me or to Have A heart Animal Hospital could have saved frustration and time. Since the diagnosis was not included when the invoice was sent a call should have been in order, But I feel that
Trupanion decided on Murphy's without doing it properly. Shannon was excellent and understood my frustration. She was professional and kind
- INSURER:
Trupanion
- POSTED: 05/23/2023
- BY: Mel
- BREED: Cockapoo
- AGE OF PET: Over 11 years
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