208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good luck getting them to pay a claim
Good luck getting them to pay a claim! I've spent a lot of time on the phone with them, just to have them deny an $1100 claim the should be covered. They claim it was pre-existing. They started contacting vets that we haven't been to in 5 years to come up with a way to deny the claim. They even completely overlooked the enlarged heart and heart murmur. My best advise is to avoid the hassle and steer clear on them.
Insurer: Figo
By: Timothy Rupp
Very easy to sign up
Very easy to sign up. One issue though is that I just adopted this dog from NM PACA and will not get all her records for 2 weeks. She will be going to my regular vet once I get her records. The rescue assured me that she is current on all her vaccines.
Insurer: Nationwide
By: CorralesWayne
The process of adding another pet to…
The process of adding another pet to our plan was quick and easy.
Insurer: Nationwide
By: Janelle
Was super fast and easy!
Was super fast and easy!
Insurer: Pumpkin
By: Emily
Easy process to make claims
Easy process to make claims. Fast reimbursement time.
Insurer: MetLife
By: Dena Kelley
Claim Misclassification / non-payment
"Feeling really let down by @FigoPet insurance. We chose them, especially as a Costco member, for peace of mind. But now, after my puppy Shadow's accident (ran into a wall on 7/18), they're denying coverage by labeling it an orthopedic injury (30 day wait) instead of a simple accident (1-day wait). I am appealing this misclassification, expecting it to be re-opened as an accident. Update: 8.18.25 - My appeal was denied. Figo wont pay anything towards my $720 claim. Apparently anything other than a broken bone doesn't qualify as an orthopedic accident and is subject to the 30 day waiting period. From their reply to my appeal: "Orthopedic conditions, with the exception of broken bones only, are considered Orthopedic Illnesses under this policy." So, if your pup runs into a wall or falls, trips or has some other form of accident and is screaming and limping and you decide to take him/her to an emergency vet... Unless it is a broken bone Figo won't pay for the vet visit, diagnostic x-rays or pain medication. I will be dropping my Figo policy immediately. I suggest that you stay away from this poor quality & misleading insurance coverage.
Insurer: Figo
By: MikeS
I tried to cancel my policy
I tried to cancel my policy. I was transferred to the adjuster who then hung up.
Insurer: Embrace
By: Anne Mulligan
Straight forward submission process and…
Straight forward submission process and quick refund!
Insurer: Spot
By: Julie
Length of time to have claim worked is…
Length of time to have claim worked is much longer than what is quoted on the website when submitting a claim. I have had to wait sometimes 3+ weeks to have them worked completely.
Insurer: MetLife
By: JULIE PETERSON