5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
4
out of 5
Verified
Found I wasn't covered for the event which was disappointing.
Found I wasn't covered for the event which was disappointing. The associate I dealt with was very friendly, compassionate and explained everything in an easy to understand manner.
- INSURER: Trupanion Canada
- POSTED: 03/15/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
4
out of 5
Verified
Very positive information and resolution of the problem.
Very positive information and resolution of the problem.
- INSURER: Trupanion Canada
- POSTED: 03/15/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
Great customer service!
Great customer service!! Your rates are a little high, almost double since I started with you back in 2007.
- INSURER: Trupanion Canada
- POSTED: 03/15/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
5
out of 5
Verified
We have been insured for years but haven’t put in a claim until recently.
We have been insured for years but haven’t put in a claim until recently. The telephone representative went out of her way to help me get set up with an account and the clam submission process has been relatively painless. Best of all the claims have been settled and paid within a week of submission! Can’t ask for more then that! Excellent service all around
- INSURER: Trupanion Canada
- POSTED: 03/15/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
1
out of 5
They take your money and come up with every excuse not to reimburse you!
My puppy had an ear infection at 8 weeks old. Now that is a pre-existing condition for everything under the sun.
They pay for nothing!!!!!!!! I took my pup to a dermatologist to make sure she does not have allergies so now my status starts again for having an issue with ear infections
I explained to the customer service rep. I took my pup to see if she has any allergies or yeast. Everything was clear. NO allergies or yeast. Now I was told that breaks the 1-year cycle and I have to start all over again to be clear for a year of any ear, skin, or itching issues.
It's an umbrella for all issues to be not be covered. So basically, I should not take my dog for checkups..yes because Embrace is all about the love for animals..so I should not get checkups because that is saying she is sick and has allergies. They are ridiculous!!!!!!!!!!!!! waste of time and money!!!!!!!!!!!
- INSURER: Embrace
- POSTED: 03/14/2022
- BY: DENISE
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
Really amazing service and easy accessibility
I absolutely love Lemonade for my pet insurance. My puppy really keeps me on my toes and Lemonade has been there each step of the way. They explain everything in uncomplicated language, the app is amazing, and my claims get approved super quickly. I really really appreciate their service!!
- INSURER: Lemonade
- POSTED: 03/14/2022
- BY: Katiana
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 0 - 3