217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Best experience
Crystal made me feel at ease with the policy I have for my Esme. And welcomed to Pets Best! First and best experience filing a claim with you! Thank you!
Insurer: Pets Best
By: Loretta
Glad I got the insurance
I'm very happy with the service it took 3 days from when I submitted my claim and invoice copy to be reimburse. I have recommended to my friends on Facebook of what a great service on having Pets Best Insurance and to consider getting pet insurance as their pets get older, I selected the 90% w/$200 deductible I paid all upfront for my dog's mass removal tumor that cost almost $1000 including the blood work etc and got reimbursed in 3 days 90% minus the deductible which I had pretty much already met from previous vet visit claim I had submitted. Glad I got the insurance.
Insurer: Pets Best
By: Eva
Never a bad experience
The usual claim experience. I was kept informed along the way via email (my choice) and received an update when it was complete. I have never had a bad experience with Pets Best.
Insurer: Pets Best
By: Phyllis
VERY glad that we enrolled
We are VERY glad that we enrolled in the Pets Best insurance plan. Unfortunately our dog has health issues and Pets Best has stood behind us for years. We only wish we had done it sooner. My advice to anyone considering pet insurance is to definitely get it, make sure you do it ASAP and I recommend Pets Best.
Insurer: Pets Best
By: Angela
You are the best
You are the best. I highly recommend your company.
Insurer: Pets Best
By: Dolores
Laceration treatment
My 2 yr old very active Border Collie managed to give herself an about 3 inch long laceration on her right side rib cage. It ended up requiring 7 stitches, done during an Emergency Vet visit.
Insurer: Pets Best
By: Caroline
Simple
If only people health insurance was as simple as Pets Best.
Insurer: Pets Best
By: Merrill
peace of mind
Taking good care of my dogs is expensive. I will do what it takes to get them the best care possible but it is always good to know that we will be reimbursed for much of what we spend. My dog has had many medical needs, to include major abdominal surgery, and the speed of service was amazing. This time around he only needed care for double ear infections but it was good to know that my claim would be processed quickly. The benefit booklet lays the coverage out easily and I knew for the most part, ahead of time, what would be covered. Once the deductible is covered, there have been no real problems getting our claims covered. The process to file a claim is amazingly simple and it is very easy to go online to check the claim status. Payment is usually fairly quick. I will keep this insurance for both dogs for as long as we have them.
Insurer: Nationwide
By: Kristen
Disappointing Experience
When I first started using Pets Best I was quite happy with them. I have three Olde English Bulldoggees that each have their own issues when it comes to their health. Our male has had skin issues his entire life, so I have not tried to file a claim with the insurance company when it comes to his skin flaring up. Several months ago, he was diagnosed with a double ear infection. His ears were cleaned out and he was put on meds to help clear up the infections. While I was at the vet, they informed me that they had a new shot that they could give him to help with his skin issues and allergies that he suffers from. I decided to try it to see if it would help his allergies. In the meantime, I sent a claim into Pets Best for his ear infections. The receipt from the vet also included the meds given to him for his allergies. Pets Best denied my claim. I appealed the claim by sending in all information requested by Pets Best including the original invoice, the appeals form and a letter from my vet stating that the ear infections were NOT caused by his allergies. Pets Best denied the claim again, stating they never received the letter from the vet. Again, I appealed the denial, and again I submitted the paperwork required - the original invoice, the appeal letter and the letter from my vet. This time I requested confirmation that all was received and that if they didn't receive the letter to let me know. I never heard anything back, until today. A letter came in the mail and denied our claim AGAIN!!! Let me just say, that I am extremely happy that I had decided to cancel my policy effective July 1, 2019 and switch carriers. I am very disappointed in the service that we have received and will NOT recommend this company ever again.
Insurer: Pets Best
By: Judi Connor
Good pet insurance.
I have been a client now for 12 years. I have both of my chis. covered under this insurance. Your premiums are getting quite expensive.The reimbursement time (turn-around time) could be somewhat faster. However, you have provided good service.
Insurer: Nationwide
By: Denise