217,342+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,342 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The best pet insurance I have ever had. (I have had many)!
Throughout the years I have used numerous pet insurance companies. Nationwide is by far the best! Claims are reviewed and processed rapidly. The easy online process streamlines everything for the pet owner. I appreciate the caring customer service in the rare occasion that I have to call in.
Insurer: Nationwide
By: Charlotte
Happy with Nationwide
Very happy with the ease of processing a claim.
Insurer: Nationwide
By: Tai
I regret switching to Embrace from Pets Best
I submitted my first two claims ever with Embrace and had a terrible customer experience. The mere act of submitting was confusing in and of itself. After I searched the website to find a claim form that is required with every submission, I had to utilize the chat system because the form is confusion - does not provide clear direction. It uses words like "my pet" which made me think the form must be filled out by the pet owner, but, after chatting, I learned that it must be filled out by the vet. So, my vet fills out and submits the forms. I ask about status after a week or so and so they called Embrace. They said that Embrace said they needed more information, when, in fact, they did not. Apparently this is a go-to statement because they assume receiving incomplete work. I learned that they *did* need more information but from another vet (the 24/7 emergency vet) and they took their good old time getting the paperwork from them. I had been waiting for over a month. If they cared about customer service, they would have nagged at the emergency vet until they received the paperwork because I'm Embrace's client and they should want to provide for their clients. When reached out to Embrace demanding a status update, I got the backhanded apology where they cited their policy to me. I realize you have a policy to follow for first-time claims but your lack of urgency created a very frustrating experience for me. I wasn't informed with progress updates and had to reach out to my vet several times. Thank goodness for the vet who did a lot of the work coordinating. One month and 15 days later, I received partial payment. Now I'm stuck with Embrace because my cat now has a pre-existing condition. I HIGHLY RECOMMEND AGAINST USING EMBRACE!
Insurer: Embrace
By: Lindsay
I think Nationwide is an excellent pet insurance, vet help line is great!
I think this is the best insurance for my pet possible. I have the wellness rider or whatever it is and it is great. I would highly recommend this insurance for anyones pet.
Insurer: Nationwide
By: Paula
First claim for reimbursement went smoothly
Filed for my first reimbursement and was pleasantly surprised how smoothly it went.
Insurer: Nationwide
By: Jeff
Clear and concise!
This is the first time I've acquired pet insurance for my fur baby and it has been a pleasure. Every document is clear as to why it why not the claim was covered. I'm happy to continue using Nationwide as the carrier for Eli!
Insurer: Nationwide
By: Emily
Nationwide has been wonderful to deal with.
I wish some of the semi annual medicines are only covered the one time instead of the additional times. Wish coverage were good for percentage of each preventive med not matter if purchased once a year or2-4 times.
Insurer: Nationwide
By: Lynda
Top Notch Company
You guys are the best... I have three pets (My kids) I insured with you and every time that I had to file a claim - the response time of payment was not extremely fast without any issues! I thank you guys so much, as do my “Kids”!!!
Insurer: Nationwide
By: Mario
Great customer service
Very quick turnaround on claims.
Insurer: Nationwide
By: Francine
So far so good!!
I have only had petsbest since February but so far my experience has been good. The price is great and the wellness package is worth it (I have medium-large dogs and their regular flea medicine is expensive). I did my first reimbursement a couple months ago, and even thought it didn't take that long for it to be approved, the customer service was great in that they would send me emails letting me know that my request had been received and they were working on it as soon as possible.
Insurer: Pets Best
By: Brittnee Reams