The customer service rep Drew literally took my call within 30 seconds--no prolonged wait and not a lengthy navigation of the phone tree.
The customer service rep Drew literally took my call within 30 seconds--no prolonged wait and not a lengthy navigation of the phone tree. More importantly, Drew literally guided me step-by-step through my first claims request. It was a refreshing experience to say the least.
- INSURER:
Trupanion
- POSTED: 02/10/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Can’t believe how fast your responses and claims reimbursements.
Can’t believe how fast your responses and claims reimbursements. Thank you.
- INSURER:
Trupanion
- POSTED: 02/10/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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The insurance is outstanding and the staff are awesome.
The insurance is outstanding and the staff are awesome.
- INSURER:
Trupanion
- POSTED: 02/10/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Mindi was so lovely and helpful.
Mindi was so lovely and helpful. Great staff person. All Trupanion staff are great.
However, Trupanion's policies on existing conditions is biased against rescue dogs and favours designer dogs who will ultimately have more expensive claims in the future. I'm only keeping my insurance in of an accident as that seems like the only thing she's covered for.
- INSURER:
Trupanion Canada
- POSTED: 02/10/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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The person who helped me was very helpful and compassionate!
The person who helped me was very helpful and compassionate!
- INSURER:
Trupanion
- POSTED: 02/10/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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My claims were handled quickly and efficiently
My claims were handled quickly and efficiently
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I liked the retro I spoke with.
I liked the retro I spoke with.
- INSURER:
Trupanion
- POSTED: 02/10/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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I think the deductible is to high.
I think the deductible is to high.
- INSURER:
Trupanion
- POSTED: 02/10/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Personal attention was great
Phone support from Tammy was great.
- INSURER:
Trupanion Canada
- POSTED: 02/10/2022
- BY:
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 7 - 10
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