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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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My experience has been positive
My experience has been positive when I have had to use the service. I would recommend too others.
Insurer: MetLife
By: PrettyCurls
Very quick responses to a claim.
Very quick responses to a claim. Pretty good at explaining their reasoning for accepting treatment or denying it. Seem very friendly even when I have had no person to person contact.
Insurer: Trupanion
By: Em
Great customer service
Great customer service. Very accessible by text, email, phone.
Insurer: Prudent Pet
By: Ashley
Very unsatisfied
Your claim process has been incredibly frustrating. I submitted a claim on 5/20/25 and even though I submitted further required data on 5/30/25, the claim still has not been processed. You expect me to pay my monthly bill on time, yet you are in no rush to process a claim or send a check to your customers. Not too mention, I can't help the way the veterinary office writes their notes, and yet if it's not in the exact format you want, then the customer gets penalized.
Insurer: MetLife
By: Jillian
Very impressed, great service
Very impressed how quickly they processed my claims. One of my dogs got sick and underwent expensive tests. My claims were paid right away which helped enormously given the stress of having a sick pet, this was one less thing to worry about.
Insurer: Embrace
By: jeanne Paul
Amazing Service for 11 years and counting!
so easy to send in the required documentation and insurance payment is delivered fairly and quickly. It has been a wallet saver for the two times in 11 years that my little Dagny needed the skilled hands of a surgeon! Thank you so much!!
Insurer: MetLife
By: Kari
Easy on line process
Easy on line process, clear explanation of coverage and exceptions.
Insurer: Nationwide
By: Irene, CA
A relief while going through the worst...
I have had them since my old man was 6 months old and they are excellent! I recommend them all the time! Finally having to use it now, sadly, but they have been super kind during my guy's treatment, and they review and pay quickly, which is so helpful when you are paying large amounts for cancer treatment! Thanks Embrace!
Insurer: Embrace
By: Michelle De Leonibus
Long time customerVery satisfied with the product and…
Very satisfied with the product and customer service.
Insurer: MetLife
By: Andi or Roy
I have not received my documents for…
I have not received my documents for both of my dogs. they need to be seen for the annual visit
Insurer: Nationwide
By: Kellie Piche