217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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5 star 🌟 amazing experience
5 star 🌟 amazing experience
Insurer: MetLife
By: AS
Quick response times, overall satisfied!
I appreciate the quick turnaround for my claim, it was exactly 1 week (5 business days) from submission to getting my EOB. Insurance is always confusing, and initially I had misinterpreted my EOB on a previous claim. The customer service was mostly good, but could have improved on explaining what was covered and what was not in layman's terms- hence the 4/5.
There’s no immediate coverage, there’s a wait for illness
Do not like the wait for illness.
Insurer: MetLife
By: Patricia Horton
Truly "The Best" Pet Insurance
I’ve worked with several pet insurance providers over the years, and Pets Best is by far the only one I confidently recommend. Their claims process is straightforward and easy to navigate, and their reimbursement for illness-related care is exceptional. When my dog was diagnosed with both Cushing’s and diabetes, having this coverage made an incredibly difficult time much more manageable financially. I truly appreciate how seamless the experience was and highly recommend Pets Best to anyone considering pet insurance
Coverage Until the End
Pets Best was my pet insurance carrier for my cat’s entire life, and I could not have asked for a more responsive, understanding, or supportive team. Hudson battled cancer and, because he was immunocompromised, faced several life‑threatening infections along the way. Pets Best gave me the assurance I needed to make the decisions to treat him. Without this policy — and the reliability of their claim payments — he simply would not have survived as long as he did. Even in his final days, when he could no longer fight, Pets Best covered the medication that brought him peace. That meant more than I can ever express. I am deeply grateful for everything they did for both of us.
Insurer: Pets Best
By: Sarah
It was easy yo add a pet to existing…
It was easy yo add a pet to existing coverage. Much appreciated.
Insurer: MetLife
By: Lisa Shellum
Stress-Free Claim with Outstanding Coverage
I’m very satisfied with my experience. I took my dog to the vet for a breathing consultation, and the insurance covered 90% of the total bill, including the consultation, nail trim, vet tech services, and prescription medication. The claim was processed and paid quickly.
Grateful!!!
"I am so happy I have Pets Best Insurance! My dog has had several issues come up as she ages. Without Pets Best I would not have been able to give her the proper surgeries. She is 14 and is doing fantastic! Thank you Pets Best for being there so we can continue to give our Jenni the best life. "
Having a MetLife Pet Insurance Policy…
MetLife makes it easy to submit digital claim by email! MetLife's customer services provided me with clear and concise communication regarding coverages. MetLife made the claims process so easy and reimbursements are promptly returned. Recently, MetLife Pet handled our surgery claims promptly and efficiently, taking the stress away! Thank you MetLife!!
Insurer: MetLife
By: Max Padua