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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Best insurance supportive when I lost…
Best insurance supportive when I lost my cat, and processed my claim as well
Insurer: ASPCA
By: Daisy Simas
Thank god we have you as our insurer.
We have been very blessed that we have invested in Nationwide. Our pup is able to heal because they were able to help us pay for the cost!
Insurer: Nationwide
By: Ashley
achilles’ tendon tear
trupanion has taken the stress out of dealing with our pup’s injury. now we can just focus on making her happy & well!
Insurer: Trupanion
By: Carie
You have been incredibly supportive and helpful for our Sally , and I would highly recommend you to anyone I know!
You are clearly a compassionate as well as well-run pet insurance company. We are so grateful - you to have been supportive of our Rascal before he passed, and now our Sally now as she gets better each passing day. Our 2 cats, Butterscotch and Oreo are also insured with a swell. Thanks for all that you do, for many, and as long as we continue to have more pets in the future, we will select Trupanoin!
Insurer: Trupanion
By: Bette
Completely impressed with Pets Best
Having had other health plans with other dogs, I am completely impressed with Pets Best. I cannot believe how easy the process was...and not having to provide tons of explanations for the claims was a joy (to be a trusted customer). Usually, I have been asked for vet clarification on every treatment and diagnosis! Thank you, Pets Best.
Insurer: Pets Best
By: Karyn
Received payment promptly
The claim was for dental cleaning. Received payment back promptly.
Insurer: Pets Best
By: Marie
I wish I could do 4.5 stars :-/
I wish I could do 4.5 stars! I love that you guys don’t have a waiting period for ACL surgery. Our timing was serendipitous for sure and we were able to take care of it without fuss. Kona and our little family greatly appreciate it! Everything was timely with very little friction and service was about as good as it gets. My only tiny complaint is that when I called prior to the surgery to find out how the the process would go, I was not completely clear on the cost that I would incur and was under the impression that we would only be paying $200 instead of $200 and 10%. I absolutely own some of the fault here, but when I repeated back my understanding of the payment on the phone (exactly what I just typed above), the service provider said that I was correct. Anyhow, I thought that the overall experience was top notch and I’m really glad to be part of the Trupanion family!
Insurer: Trupanion
By: Daniel
Fast and hassle-free
I have had Pets Best for four dogs, and Pets Best has always made the pain of a sick dog a little less horrible. I chose Pets Best years ago with my first dog because they were one of the few who would insure older dogs. I have nothing but good things to say about Pets Best. They have been wonderful and caring, even sending condolences upon the death of my first two fur-babies.
Insurer: Pets Best
By: Janet
Extremely long, difficult, and uncertain claim submission process.
Overall customer service was very slow at best and rude and unhelpful at worst. Every claim submission required multiple phone calls and none ever moved forward. The requirements for claims submissions are completely unclear in the first place, even something as simple as getting a veterinary letter stating that the dog should be on heart guard and frontline and submitting a claim for the purchase. Our dog's medical history review took over 4 months to get back, at which time you find out the excluded conditions and what you have been actually paying for during the past 4 months. While some excluded conditions were expected, others made no sense. e.g., our dog vomited once after being put on several medications post-surgery, which was mentioned in his medical records. This resulted in an exclusion for any future gastro-intestinal related problems, which any dog owner would know basically includes everything. We were told to submit records showing that gastroenteritis was resolved and that this exclusion MIGHT be removed. The dog was further excluded for any atopic or allergic dermatitis due to a skin rash of unknown origin that was actually determined not to be an atopic dermatitis by our vet but did result in a bacterial skin infection. This would basically exclude our dog from being treated for any future skin problems given the difficulty of pinning down the origins of rashes. I don't believe we ever once had a claim or any paperwork successfully processed and resolved, which inspires no confidence in any potential future coverage or reimbursement. Since we didn't feel like paying premiums for another 4+ months just for the privilege of finding out what is covered and what isn't, we canceled the plan and absorbed the sunken cost of having ever signed up for Nationwide Pet Insurance in the first place.
Insurer: Nationwide
By: Roma