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responded in a very short…
Trupanion responded in a very short time with claim information. worth having if you have pets!
Insurer: Trupanion
By: Cathy
Grateful Dog Parent Here!
My dog recently went through not one, but two TPLO surgeries, and I honestly don’t know what I would have done without Healthy Paws. From start to finish, they’ve been amazing. 🐕❤️ The reimbursement process couldn’t be easier... seriously. I just uploaded a photo of the vet receipt through their app, and boom, that was it. No complicated forms, no long wait times, no hassle. The app is super intuitive and user-friendly, which made a stressful time so much easier to manage. Most importantly, I felt like my dog was truly taken care of. Healthy Paws made it possible for me to give her the care she needed without worrying about the cost. That kind of peace of mind is priceless. Highly recommend to any fellow pet parent. This is real insurance that actually works when you need it most!
Insurer: Healthy Paws
By: Lynn
I don’t like that your employees can’t…
I don’t like that your employees can’t tell me if my pet’s procedure will be covered or not. Especially when my vet gives me an entire breakdown of everything needed to be done.
Insurer: MetLife
By: SuzieK
New member
New member, first claim, but it's been over 10 days and I have heard noting about my claim. I also have no way to upload banking info for ach transfer. We will see how this goes.
Insurer: MetLife
By: Lauren Shemelya
Disappointed with Embrace – Insect Bite Not Considered an “Accident”
I purchased accident coverage from Embrace to ensure my dog, Daisy, would be protected in unexpected situations. Unfortunately, when she suffered a clear reaction to insect bites after playing in a field—something any pet owner would reasonably consider an accident—Embrace denied the claim. The veterinarian's note confirmed that her symptoms were consistent with insect bites or stings, yet Embrace still refused to cover the incident under the accident plan. It’s incredibly frustrating and disheartening to realize that even straightforward, unpredictable injuries like this don’t qualify under their definition of “accident.” I bought this policy in good faith, expecting that basic, common emergencies would be covered. Instead, I feel misled. What exactly is the point of paying for accident insurance if it doesn't actually protect your pet when accidents happen? I strongly caution other pet owners to read the fine print very carefully. In my experience, Embrace overpromises and underdelivers. This feels like a scam disguised as insurance.
Insurer: Embrace
By: Lana L.
Very helpful people
Very helpful people. Processing and payment is a little slow which is the reason for 4 instead of 5 stars.
Insurer: MetLife
By: Janet Allen
Customer Service is always great!
Representatives are professional and kind. The MetLife App is super convenient and easy to use. Very pleased !
Insurer: MetLife
By: Andra Yanchenko
Easy and intuitive app
Easy and intuitive app. Easy processing of claims.
Insurer: MetLife
By: joseph lim
Manny was a big help!
Manny was very informative, friendly, and professional.
Insurer: Nationwide
By: Ashley S
Spot pet insurance was dishonest
This company stalked this review and attempted to get my personal information. I say dont like what u see, be better. Dont silence your victims. The pettiness of a billion dollar company. And they edit their reply daily lol. This is spot pet insurance. I find that this spot pet insurance company will chase down negative reviews and then accuse whatever company including trustpilot of defamation if they keep honest negative reviews, even though it's completely legit and even if u remind them of 1st amendment rights. This company failed to process completely legitimate claims on a brand new puppy and then jerked me around and refused to speak to me. I had to get the BBB involved. They were extremely difficult and dishonest.
Insurer: Spot
By: Zack S.