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24 Hour Vet Helpline amazing with the most knowledgeable professional helpful veterinarians.
I want to share my heart and knowledge with others who love their dog as much as Bob and I love Trooper. Our 8 month old Maltese who weighs only 7 1/2 lbs is cute and he loves to explore with his nose putting things in his mouth. We are very dedicated pet owners. We have a very "puppy-proof home" because of this. June 11th Trooper chewed off a piece of exposed drywall while we were remodelling our upstairs bathroom resulting in a complete blockage of his airway. I was in another room at the time and I heard a panicked whine and then choking noises coming from Trooper. I quickly ran over to him. Trooper was making an effort to cough up the object. I watched him very closely and gave him some time to remove the object himself. He was coughing and he was breathing. He started struggling and showing signs of impaired breathing, wheezing, gagging, gasping for air, pacing and pawing at his mouth. His mouth was open and his tongue protruding. His eyes were panicking and he was starring at me. A look I will never forget. My heart stopped. I am a retired nurse and I have no doubt my nursing skills kicked in. I had to act and act fast. I panicked at first as anyone would seeing their dog choke. I then knew I had to act on my knowledge and not my emotions. I opened Trooper's mouth wide and could not see any object. I then gently pulled his tongue forward thinking that would dislodge the object. I could not see anything in his mouth causing the choking. It all went downhill from there. Trooper went limp in my arms and had a seizure. I grabbed his back legs and lowered his head. I used the palm of my hand to deliver 5 slaps between his shoulder blades and the object did not dislodge. I placed his back against my chest wrapping my hands around his soft belly, making a fist to create pressure inwards and upwards several times until a muddy piece of drywall popped out. Trooper was panting very fast. I placed him in front of a cool fan that we had in the room. His breathing improved. He vomited a foamy white substance and then he started barking. Please do yourself and your dog a favor and ensure you know how to perform in an emergency. The doggy Heimlich maneuver saved Trooper's life. And get your dog to the veterinarian as soon as possible. Knowing how to react if your dog is choking can save your dog's life! Hopefully most dog owners will never have to experience the sheer terror of watching their "best friend" choke. Trooper experienced a collapsed trachea, inflammation in his stomach as well as problems in the digestive tract. His coughing is completely gone. He is eating and drinking well and all systems working! He is playing with his toys, wagging his beautiful tail, and acting like a puppy. We love our little dude Trooper. He is getting lots of extra hugs and love. I cannot speak more highly of Nationwide's 24-hour Vet helpline. I initially talked to Kayla Williams, a Veterinary nurse. She was my first contact and took the majority of the history of Trooper's condition following this emergency incident. I asked to talk to a licensed veterinarian. She transferred me immediately to Dr. Holland. I was so frightened that I may have injured Trooper in the process of performing the Heimlich maneuver. She was so reassuring to me and told me that my quick thinking saved our puppy's life. She took the time to answer all my questions and concerns. She was awesome. She educated me so that I would know what to watch for and she suggested we get Trooper to our veterinarian as soon as possible for an exam and diagnostic testing. We live in a rural community. I want everyone to know how grateful I am for her dedication and thoroughness. She did not just do the obvious. She focused on me as well as Trooper. Trooper is a very special member of our family. Nationwide veterinarians are the best resource to ensure the health and well-being of your pets. Thank you again Nationwide for being "on our side." Kristie, Bob, and Trooper Hurley Jefferson, Iowa
Insurer: Nationwide
By: Kristie
Get this peace of mind for you and your pet.
Never had a problem with my claims but that maybe because they are all legitament and not trying to take advantage of anything. I would much rather to NOT have to go to the vet. Thank you for your protection and service, gives me great peace of mind. I will always have pet insurance for my dogs ... Highly recommend ...
Insurer: Nationwide
By: David
Thank you for being in business!!!
Thank you for being in business!!! Our4-year-old dog got into a terrible accident and had to have an emergency knee surgery. We had had the insurance for not that long and i was concerned they would make it extra hard to reimburse the procedure, i was happily wrong. Healthy paws had an amazing turn around time, super friendly, compassionate, and understanding. The process was super smooth and we got our reimbursement within two weeks! talk about peace of mind!!! Their rates are also the most affordable nationwide and their coverage is right up there with other expensive insurance companies. I searched all over the place before settling with them and im so glad i did. thank you healthy paws!!!
Insurer: Healthy Paws
By: Veronica Mejia Barney
Nationwide has good claims processing and customer service
I've been with Nationwide for a few years now, and have used other Pet Insurers in the past. All-in-all, they've been pretty good about processing any claims I submit vs. other providers. The reason I haven't given them a better rating is that there's been a couple claims that have been denied and the online claim filing is almost non-existent. It's either by email and attaching a claim form, or through the 'VitaVet' app. Considering everything and my past experiences with other companies, Nationwide's prices, I'd say they do a good job and are fair overall. I'd recommend them.
Insurer: Nationwide
By: Ryal
I am able to focus on my two dogs' health - instead of worrying about bills
I am thankful each and every time something comes up with our two dogs that I’m not put into a position where we have to make some horribly tough decision, like so many people … Do I move forward with this expensive procedure and have to sell my car? Not eat for a few months? Fall into an insurmountable load of credit card debt? Or worse, for some people, because they cannot afford it, they end up having to put off a needed procedure while their pet suffers each day, because surgery is just not a financial option for them. What a horrible conversation people have to have. Healthy Paws covered TWO TPLO surgeries for one of my dogs - at 90%. In addition, they covered holistic underwater physical therapy for months at 90% each visit. My dog, years later, grew an abscess in one leg, and had to have ALL the metal in both legs removed. Healthy Paws covered this procedure at 90% as well. We would do anything for our dog, which means, we would have done the surgeries without insurance. But we would be in at LEAST about $20,000 worth of credit card debt right now, just for the TPLO issues alone, without our Healthy Paws coverage. Every time I call, their customer service representatives are kind and compassionate. They have recently raised our rates. However, I know people with other pet insurance who also had their rates increased. (I think inflation is just making everything more expensive across the board.) Healthy Paws does NOT cover: ~ Vaccines ~ Office visit charges ~ PRE-EXISTING CONDITIONS I am truly thankful we made the decision to go with Healthy Paws. - Gretchen P. Emeryville, CA
Insurer: Healthy Paws
By: Gretchen
The best pet insurance I have ever had. (I have had many)!
Throughout the years I have used numerous pet insurance companies. Nationwide is by far the best! Claims are reviewed and processed rapidly. The easy online process streamlines everything for the pet owner. I appreciate the caring customer service in the rare occasion that I have to call in.
Insurer: Nationwide
By: Charlotte
Happy with Nationwide
Very happy with the ease of processing a claim.
Insurer: Nationwide
By: Tai
I regret switching to Embrace from Pets Best
I submitted my first two claims ever with Embrace and had a terrible customer experience. The mere act of submitting was confusing in and of itself. After I searched the website to find a claim form that is required with every submission, I had to utilize the chat system because the form is confusion - does not provide clear direction. It uses words like "my pet" which made me think the form must be filled out by the pet owner, but, after chatting, I learned that it must be filled out by the vet. So, my vet fills out and submits the forms. I ask about status after a week or so and so they called Embrace. They said that Embrace said they needed more information, when, in fact, they did not. Apparently this is a go-to statement because they assume receiving incomplete work. I learned that they *did* need more information but from another vet (the 24/7 emergency vet) and they took their good old time getting the paperwork from them. I had been waiting for over a month. If they cared about customer service, they would have nagged at the emergency vet until they received the paperwork because I'm Embrace's client and they should want to provide for their clients. When reached out to Embrace demanding a status update, I got the backhanded apology where they cited their policy to me. I realize you have a policy to follow for first-time claims but your lack of urgency created a very frustrating experience for me. I wasn't informed with progress updates and had to reach out to my vet several times. Thank goodness for the vet who did a lot of the work coordinating. One month and 15 days later, I received partial payment. Now I'm stuck with Embrace because my cat now has a pre-existing condition. I HIGHLY RECOMMEND AGAINST USING EMBRACE!
Insurer: Embrace
By: Lindsay
I think Nationwide is an excellent pet insurance, vet help line is great!
I think this is the best insurance for my pet possible. I have the wellness rider or whatever it is and it is great. I would highly recommend this insurance for anyones pet.
Insurer: Nationwide
By: Paula
First claim for reimbursement went smoothly
Filed for my first reimbursement and was pleasantly surprised how smoothly it went.
Insurer: Nationwide
By: Jeff