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Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely slow process claims-almost criminal--but still taking my monthly payment. Literally took from March 18 to May 19.
My experience has been horrendous. I've had 6 letters saying my claim was in review, made 4 phone calls., had a call from a disrespectful investigator (Feb)--then suddenly in June received word that my claim was denied and a new claim would also be denied--because my dog had a pre-existing condition due to the first denial. All the time, paying on time automatically. Then suddenly getting these chase payments for smaller claims. Filed original claim for Athena in March 2018--heard in Feb 2019 from investigator--then denied May 2019--got notice of pre-existing condition. As a customer you are at the mercy of this company and its a shame that the communications process is truly broken. Very disappointed about the whole situation--but I still have claims I need paid--so I'm stuck. I've told everyone I know.
Insurer: Nationwide
By: Katharine
Excellent Service
ASPCA Pet Insurance has always gone above and beyond with my claims as well as any questions that I had.
Insurer: ASPCA
By: Nicole
Great company
Great insurance, prompt payments and reasonable price. Would recommend to anyone!!
Insurer: Nationwide
By: Deborah
Nationwide is the BEST!
I have submitted several claims, which is so easy to do with their app. There is never a hassle and I receive my reimbursement in a very timely manner. Recently I had an emergency with my female who was whelping. She had to have a C-section which was quite costly. I was so relieved to know I had my insurance. Thank you Nationwide!
Insurer: Nationwide
By: DIANNE
EXCELLENT SERVICE
I just went through two instances of having to submit claims. I just want to say it was very easy and payment was quick. I can see why my Vet recommended ASPCA Insurance.
Insurer: ASPCA
By: Daniel
great pet insurance
got my check right away, thanks
Insurer: Nationwide
By: catherine
Excellent service!
New policy holder and have had an excellent experience. Service is quick, easy, and efficient!
Insurer: Nationwide
By: Jim
Fat Tumor removal
The fact that Otto is insured was a major relief as I knew that if anything went wrong, I wouldn't have to concern myself with the cost and could direct all my attention to ensuring his well being.
Insurer: Nationwide
By: William
You all have been awesome!
I am always impressed by the high level of service. Thank you for always being there to help me when I have questions about Ruby's health.
Insurer: Nationwide
By: Kelly
My Senior Cats Gealth
Great Service. For a great Cat.
Insurer: Nationwide
By: Jack