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I sent in my claims
I sent in my claims, they acknowledged them through email and within a week they sent the money. I really appreciate Fetch keeping me informed through this whole claim.
Insurer: Fetch
By: LORETTA A. GREEN
Thankful for Embrace!
Our sweet Rossi, (Shih Tzu), is now 15 years old. We are so pleased with the service we have received as Embrace Pet Insurance customers throughout her lifetime. She has had several serious health issues, (including Cushing’s disease, as well as cancer), and this insurance has made all the difference in our being able to provide her with excellent veterinarian care. Embrace customer service has consistently been of the very highest caliber and I have always received prompt, excellent service from the representatives any time I have needed answers to questions concerning our insurance coverage, etc. In addition to the professionalism, courtesy and knowledge displayed by Embrace employees, the prompt processing of any and all claims I have submitted has been a very positive addition to our experience. It is my pleasure to highly recommend Embrace to anyone who is interested in being able to provide the highest quality care possible for their pets. Pam H.
Insurer: Embrace
By: Pamela Howell
A little confusing at first but with helpful staff better experience
We got a response fairly quickly but were not told as t first we needed to fill out paperwork to complete the claim. A supervisor helped us and we were able to receive our claim after that! I wish I remembered her name as she was very helpful and took the time to make sure it was correct for us! Would recommend Spot to people and in fact have done that!
Insurer: Spot
By: Beverly Beaulieu
Easy to file and fast processing of claims
Embrace insurance is great. Easy to file a claim and it is usually processed that same day or the next day. The website is really easy to use to start a claim and upload documents.
Insurer: Embrace
By: Jody
Amanda was excellent
Amanda was excellent ! Ty Lou bruno
Insurer: Fetch
By: Louis Bruno
She was a very sweet and caring soul
Amanda was a very sweet and caring soul. She explained everything very patiently and answered all of our questions, as this was our first time getting insurance for our dog. Fetch pet seems like a great insurance company to go with! Thank you again!
Insurer: Fetch Canada
By: Rose
Baseless Claim Denial
Very disappointed with Embrace's effort to deny my dog Murphy's claim for renal disease testing. During a routine check up, my vet noticed abnormal kidney values and recommended testing. Embrace denied the claim as a pre-existing condition because Murphy had experienced diarrhea before I purchased my policy and diarrhea is a symptom of late-stage kidney disease. My vet said the denial was ridiculous. The appeal is under review, but it seems Embrace is just like every other insurance company -- they happily collect your premiums and then do their utmost to deny claims on the flimsiest of grounds.
Insurer: Embrace
By: Ted Lindstrom
Comprehensive affordable policy
Comprehensive affordable policy. Great customer service, easy to submit claims and processed within a few days.
Insurer: Embrace
By: Christine G
Wonderful customer service
This was all new to me and the representatives I spoke with were great and clarified all questions that I had. Claims started reviewing my dog’s case immediately and cc’d me every step of the way. Last month I changed the plan on my dog and decided now that I want to keep the good coverage I had. The change would have taken place next month. The representative switched it back for me without a problem. Great customer service!!!
Insurer: Embrace
By: Nancy Rando-Gedell
Informative agent who was patient in…
Informative agent who was patient in listening to and responding to my inquiries so that I could make an informed decision.
Insurer: Embrace
By: Tony LoBianco