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Fantastic
Love this company! Great job always! Thank you!
Insurer: Nationwide
By: Evangeline
There are way better companies out there
Figo is not a good pet insurance company and I wouldn't be comfortable recommending it to my friends and family. When I was first shopping for pet insurance I ran across a ton of negative reviews accusing Figo of doing a bait and switch, where the first year's policy is reasonably priced but then it doubles the next year. I asked a Figo customer service rep if that actually happened and she denied it. It was one of those situations where either the rep had been lied to or she was lying to me, neither of which is good. She recommended that I request a quote for my pet but aged one year older to see how my premium would increase after one year. That seemed fair, so i did that. The increase was from $48 to $54 and that seemed fair so I bought the policy. They messed up the first claim. They applied the office fee toward my deductible even though i hadn't paid for that option. I called them to let them know of the mistake. They were embarrassed, which is the correct response. It is embarrassing to be an insurance company and not know how to process your own claim. At some point during my first year, the company announced that they were changing underwriters because they got so many complaints about doubling premiums (guess that was true after all). When I moved from Phoenix, AZ to a small town in Minnesota and went to renew my policy, they wanted to increase my premium from $48 to $68. I called to ask why there was such a big increase and they said it was because I had moved and vet care is more expensive in my new location. In what universe is pet care more expensive in a small midwestern town than it is in ANY large metropolitan area? I HATE being lied to by companies so I found a new pet insurance company. Plus, the deductible increased from 1000 to 1500 and I lost some other benefits I cant remember right now, but they wanted more money for it. I cancelled my Figo account and received an email confirming cancellation. The next month they still charged me the premium. At that point I was in the middle of changing banks and had a minimal amount of money in my old bank acct, which was linked to Figo. The payment overdrew my bank account. They refused to cover the charges. So ask yourself this... if you're in the middle of a medical emergency with your pet, who may be the love of your life, will you be able to trust a company that has repeatedly lied to you and been unable to follow their own claim procedures? Can you really trust them to be there for you and your pet in time of desperate need? I don't want to be in the position of having to choose to put down my pet because I cant afford the treatment because my pet insurance company can't get itself together. Me, I'll go with a company that's better established, doesn't outright lie to me, and knows what it's doing. Two stars instead of one because the price was good for that first year and bc they do respond really quickly when you contact them.
Insurer: Figo
By: Sreypani
Claims are easy to file
Claim filing and customer service is great the reason for the 8 rating is I wish the prices were not that high. If they could be lowered, you would receive a 10.
Insurer: Nationwide
By: Brenda
HealthyPaws has the easiest platform to…
HealthyPaws has the easiest platform to use and their claim process is extremely speedy. The moment I submit a claim, they send an email to confirm receipt and then always processes my claims with a detailed explanation within the specified time frame. My poor pup has been through a lot with bladder surgery and I'm thankful to have HealthyPaws support us through this time.
Insurer: Healthy Paws
By: Sharon Tran
Great experience
Very satisfied client so happy i chose Pets Plus Us. Price, service they have it all.
Insurer: Pets Plus Us
By: Carla
Very thankful for the support and help!
I could not be happier with the ease and follow through of Healthy Paws Pet insurance!! An unexpected injury to my sweet pup, has turned in to many visits to the vet. The claim process was simple, and deposit was fluent. I'm very thankful I do not have to choose between getting my dog the best care or going in to debt! Highly recommend this business!
Insurer: Healthy Paws
By: Amy
Great experience
Took amazing care of my dog financially when she was in the hospital.
Insurer: Healthy Paws
By: Evan
I could not be happier with the ease…
I could not be happier with the ease and follow through of Healthy Paws Pet insurance!! An unexpected injury to my sweet pup, has turned in to many visits to the vet. The claim process was simple, and deposit was fluent. I'm very thankful I do not have to choose between getting my dog the best care or going in to debt! Highly recommend this business!
Insurer: Healthy Paws
By: Amy
I would definitely recommend this pet…
I would definitely recommend this pet insurance.
Insurer: Healthy Paws
By: Evan Wu
Tooth Disaster Turned Good
When my baby girl (Rain, a cat) broke her tooth we were so scared because the vet said it would be upwards of $700 to fix. Thankfully, I remembered we have gotten Figo Pet insurance!! The claims process was easy. The customer service reps were so nice and my claim was processed within 10 days. Super easy and gave me peace of mind.
Insurer: Figo
By: Emily