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So far it is not level of service I've expected:(
Were at the vet .08.18.24.They did some lab work and prescribed antibiotics for my puppy. I already paid (two payments)twice to this insurance company, we always visited the same clinic ( for vaccinations and everything), which is listed on the Trupanion website one of the clinics they work with. I paid myself all vet bill yesterday (08.18.24), because Trupanion didn't processed the claim, moreover they sent the request to my email to ask about my puppy's medical history. I've sent them an email and contacted the customer support they told me they need more info. I told them we visited ONLY one clinic, but still, my request is not processed. The customer support told me to wait a few days, which is not they advertise on their website and other sources. Not quick at all instead of helping me with paying to the vet fo now I paid to the vet by myself and to these guys. Should I be happy with this level of service ? So far I am very very disappointed 😞
I thought health visits and vaccines…
I thought health visits and vaccines are covered but seems not
Insurer: Spot
By: Ehsan
Great customer service
Great customer service. Quick response time. Always explains any refund very well.
Insurer: Pets Best
By: Quinn Hamann
Don’t fall for it
Don’t fall for it. Unless you insure your oet at birth, be certain that Embrace will comb their history for any and all exclusions. Who knows, maybe they comb the mother’s history too🙄. This is not like the health insurance with which you’re probably familiar. Save your money and just pay the vet bills as they come. You’ll at least save yourself the cost of premiums.
Insurer: Embrace
By: ann
Very efficient and easy
Very efficient and easy. All I had to do was choose the diagnose, pet and price. I love simplicity.
Insurer: Embrace
By: Re'Jahnique Matthews
I paid over 4K for services and only…
I paid over 4K for services and only received like 500 in pay outs. Not sure if its worth it.
Insurer: Embrace
By: Robert Shelton
Spot has been incredibly responsive and…
Spot has been incredibly responsive and quick - exactly what I wanted in an insurance company.
Insurer: Spot
By: Pauline S.
Always easy
Always easy, friendly, kind and helpful. Compared to others I’ve researched, they’re the absolute best.
Insurer: Embrace
By: Pam Backofen
Always supported my claims
Always supported my claims
Insurer: Embrace
By: Kathleen Aux
They did everything they said my…
They did everything they said my insurance would do.
Insurer: Fetch
By: Yvonne