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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

235,837 total


Most selected providers in "November, 2025"

This chart shows the distribution of the most selected pet insurance providers in November, 2025.

Providers with highest rating

Embrace

20,322 reviews

4.9
Healthy Paws

10,778 reviews

4.9
Fetch

27,466 reviews

4.9
Pets Best

14,154 reviews

4.9
Trupanion

62,999 reviews

4.8

Category with most reviews

This chart shows the distribution of review categories.

July 27, 2020

Always been there for my 2 dogs and feel safe in the knowledge that they are there to support me if needed with my dogs care

Always been there for my 2 dogs and feel safe in the knowledge that they are there to support me if needed with my dogs care

Insurer: Trupanion

By: Nadia

Useful
July 27, 2020

Because you don't come across as advertised.

Because you don't come across as advertised. I'm trying to save my dogs life and y'all won't cover and I can't afford it.

Insurer: Trupanion

By: Ronald

Useful
July 27, 2020

Always A Pleasure

Claim submission is very simple and claims were resolved in a very timely manner. A pleasure to do business with.

Insurer: Trupanion

By: Sonya

Useful
July 27, 2020

Good Service

Claims are quick and easy to process. Deductibles aren't too high depending on plan.

Insurer: Trupanion

By: Ryan

Useful
July 27, 2020

Completely easy and companionate

Completely easy and companionate

Insurer: Trupanion

By: Francis

Useful
July 27, 2020

During the call it turned out Trupanion still had my old address and I was being overcharged for my location.

During the call, it turned out Trupanion still had my old address, and I was being overcharged for my location. He would not give me a credit for those months I pay more than I should have.

Insurer: Trupanion

By: Sandro

Useful
July 27, 2020

Great coverage and easy to manage claims

Easy to submit claims and gets result quickly.

Insurer: Trupanion

By: Weiwei

Useful
July 26, 2020

20% increase, on a 3yr old dog!

Even though they HAVE made small payouts, after reaching the deductible, a 20% increase on a 3-year old mutt, is outrageous! Not that they give a hoot, when you call for an explanation. Just a "we don't usually do that, but...." Yeah, okay. And when we did need a reimbursement, we had to ask for it, repeatedly. One time they told me, it was because the vet wasn't responding; then you contact your vet, who forwards you THEIR response, that was returned to. aspca within 24 hours, of their request. So I got in touch with my vet, to ask how much their average prices had increased, over the past three years. It was a bit harder to get a true picture, but "it definitely isn't. 20%." I understand it's a business, but why be so greedy? If I upped my prices, I'm fairly certain my customers would be irate. Just curious if they did these increases across the board, like CS told me, they did? So now we're shopping for new insurance, possibly lifetime, as I thought it'd be with aspca. I dont like the thought of writing negative reviews. I mainly wanna know, if anyone else is dealing with this?

Insurer: ASPCA

By: tholkien

July 26, 2020

Couldn't have asked for a better experience

Our little Chihuahua/Terrier Hercules broke his leg pretty badly a few weeks ago jumping off the bed and we had to take him in for emergency treatment, followed by surgery a few days later to put a plate and screws in to repair his fracture. It was a scary, stressful and not to mention COSTLY experience. Thankfully, we have Healthy Paws insurance for Hercules! This was the first time we've had to file a claim and the process was so easy - just upload a picture of our invoices from the vet and send over his medical records. That's IT! Our claims were processed within a week and we received payment yesterday. On top of which, the Healthy Paws team has kindly reached out to check on Hercules and make sure he's doing well. This is the kind of excellent treatment that will make us a life long customer. Thank you for making a very challenging situation so much easier, Healthy Paws!

Insurer: Healthy Paws

By: Jerome

Useful
July 26, 2020

TAKES TOO LONG

My first time buying dog insurance. Their portal is easy to understand & their agreement. However, their customer service is HORRIBLE. They take days to respond or half an hour just to a simple text. What's the point of an online chat if none of your agents are on? Also, I uploaded a claim on the 13th and it still has not been completed. What is TAKING so long? They claim to process claims fast but that is so not true. I did get my other claims back faster (flea wellness).

Insurer: Pets Best

By: Phuong

Useful

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