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When we were awaiting a new puppy in 2008, we again began researching pet insurance. We have a pack and insurance coverage with 3 other companies too so we've been through the claim process before. All of the companies have paid exactly according to their terms. But what I really like about the Embrace insurance policy is that it allowed us to customize coverage and opt for continuing care... something to seriously consider if you want ongoing treatment to be considered. It's the first time I'd seen this offered on a policy. Claim form submission is easier than with some companies... the policyholder section of the form is very easy to complete and I like having the option to fax the bills and claim form to Embrace. We recently received a check from Embrace for $545.05 for allergy testing on our boy... there's no doubt that this policy pays. I'm a big believer in pet insurance... buy it when your pet is young before any conditions might prevent him/her from obtaining coverage later on. If you aren't sure you can afford the annual premium, consider how you'll pay for unexpected chronic or serious medical conditions that might cost thousands...

We were sold a great dane with terrible health problems by a dishonest breeder. We racked up over $3,500 in vet bills in less than 6 months. Aspca fought us every step of the way, and drug our claims process out. They ultimately paid out 60% of the claim. Not bad for $9 a month policy. We got another dog and I don't think I will go back to them though. Thinking of trying VPI.

There are many pet insurance companies and it was hard to decide which one to select. Embrace sounded good and we are very pleased so far with their care for your pet and they are prompt with their payments. We recommend this company.Richard and Carolyn Sarrail

My experience working with Embrace was great! I was pleasantly surprised to receive such personal and individualized service. I dealt with several Embracers through email primarily and on the phone a couple times. But the care and timeliness of working through this claim was exceptional! I'm very happy with Embrace. The service I received surely emulates the title of the company. A very pleasant and rewarding experience! Thank you Embrace...........very much! Misty thanks you too! She is happy and healthy once again.

Our experience with Embrace and their staff and coverage has been wonderful. They have been great to work with and we are delighed we selected them for insurance of our dog. We highly recommend!

I have only the highest praise for this company. They covered my 8-year old adopted golden retriever. I never once had to question the coverage and the reimbursements were generous. No comparison with previous insurance coverage.

Our year old german shepherd had this insurance when he had a horrible accident in the woods, with a complex abdominal cut and tear. They were helpful with good communication, and paid for his very extensive vet care. ONly reason I switched was that they don't cover genetic conditions.

Before purchasing pet insurance, I did a LOT of research...as I do with any investment...and because I'm a huge dork and over-protective puppy mom. :) Embrace has the best ratings because they simply have the best policies and company out there! We've had 2 claims this year, one for Wellness coverage and one for an emergency. Both times it was so easy to get them the paperwork and we got our money SO FAST! The company is a JOY to work with!!! (If only human insurance was this good!) They keep you updated all along the way of your claim status. They are so nice and genuinely love pets! Honestly, Embrace is a good pet investment. Period. In the emergency claim that we had, our pup ingested a foreign body and had to have surgery and it was horrendously expensive and the vet required payment immediately! We put the surgery payment on a credit card trusting that Embrace would take care of him and they did. We got our claim payment SO FAST! And that reimbursement alone will pay for his monthly premium for about 3 years! You will be happy with Embrace. I am positive! (: Lia Solursh :)

I have had this insurance company for almost 8 yrs now. My three oldest cats are 14. Through out the years when i filed a claim..(which was practically never)..this company never wanted to pay..they used everything they could to not pay and finally if they did it wasn't the 80% of what i was owed it was more like 1% when they got done tearing the claims apart. Last year i changed my 3 younger cats over to another insurance company..my older ones i had no choice but to stay with petshealth. The last claim i made was a legitimate claim for a sick cat..the company said that this was for a pre existing condition...(my cat is a kidney failure cat)..i never filed claims on this after the first year knowing it wasn't covered after the initial policy period..(which is ridiculous anyway). Okay,,so my cat was vomiting from eating some plastic..the vet did some xrays and bloodwork..this company said the blood work wasn't covered and my vet charged to much for the xrays..THIS TIME.. i fought them for my money..reported them to the better business bureau. NOW>>>i get registered letters in the mail stating my cats will no longer be covered and they are not renewing my policies. Because of my cats ages i can't get coverage for them anywhere. All this company wants to do is take your premiums and when it comes time to pay anything at all they try to find all the ways to get out of paying. Save your money and put it away for your pets emergency because with this company you'll have no money and no reimbursment for anything either.

Last summer I was walking with my thirteen year old pointer mix, Barkis, when he unexpectedly yelped in pain and didn't want to put any weight on one of his back legs. An X-ray revealed that he had actually broken his leg; he had bone cancer. It was a devastating diagnosis. After leg amputation and chemotherapy, however, he is now playing in the snow and enjoying every day with inspirational gusto. Without insurance, it would have been very difficult for me to face the magnitude of the vet bills. I am so grateful that he was able to get the very best medical care, and that Barkis continues to be such an important part of my life. Thank you.