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I really wanted to like this insurance but....
The customer service is always pleasant and want to be helpful. However I've had this plan since January and every claim I've submitted is still pending . We are new clients and they needed our dogs history which is understandable. We provided all the info they needed and yet all claims are still on hold . I've called well over a dozen times and been told they are moving it on to adjusters , however nothing changes. And no one ever calls me back when they say I'll get a call from a decision maker next day since they are never avail when i call.I have 2 dogs on plan and have always had my dogs on some sort of insurance over the many decades of being a dog owner . This is the 1st time I've ever experienced such a long delay. I'm ready to drop my plan however I don't want to do so until my claims are processed. I pay my premium on time every month ,perhaps I should put my payments on HOLD,I'm sure I'll be dropped immediately.
Insurer: Embrace
By: Renee Dias
Your best petprovider
I've been with fetch for a number of years now I think they are an incredible pet insurance company I've always had great experiences with all of the support staff amazing help with constructive and productive telephone call conversations detailed conversations on helping you with the best wellness plan for your pet be claims are always expedited and they are very fair and just I love this insurance provider today I had an amazing conversation with Kayla and also with katherine Hammer I think her name was what I love about this provider is they take the time to answer your questions and I know that I'm not the easiest because sometimes I find it very difficult to put in words what I intend to say but I always find them incredibly patient with me
Insurer: Fetch Canada
By: nayana elisha
Super easy to submit a claim online
We had Embrace with our previous dog, but tried a different Pet Insurance with our new puppy because it was less expensive. We had such a hassle trying to submit claims with that company that we decided to go back to Embrace. We have been very happy with the service and ease of submitting claims. We won't switch again.
Insurer: Embrace
By: Carol Swanson-Loy
Decent company to deal with.
They’ve responded with generous amounts for my submitted claims.
Insurer: Pets Best
By: Lori Osterweil
When I called for help they answered my…
When I called for help they answered my question and helped with my problem.
Insurer: Spot
By: Vicki Ensell
Any excuse to deny a claim
Seems like they look really hard to find an excuse to not honor claims. My dog had an ear infection and claim was denied because he had a hot spot on his back a year ago.
Insurer: Embrace
By: Kay Flory
Embrace made filing my claim so easy
Embrace made filing my claim so easy. Everyone I had contact with was friendly, helpful and professional. I have recommended Embrace to several friends. I couldn’t believe how quickly they finalized my claim and paid me. Keep up the good work Embrace. My little teacup Yorkie, Luigi thanks you too.
Insurer: Embrace
By: Margaret Brown
This is the best insurance!
This is the best insurance!
Insurer: Embrace
By: Natasha Lyons
Quick claim approval
They process claims very quickly, and you get paid in about a week after the claim is approved.
Insurer: ManyPets
By: Ernest Daugherty
Quick claim approval
They process claims very quickly, and you get paid in about a week after the claim is approved.
Insurer: ManyPets
By: Ernest Daugherty