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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great experience! Timely and quick
Great experience- timely and quick reimbursement and easy to use the app!
Insurer: Spot
By: Mila
Excellent service and coverage.
Excellent service and coverage.
Insurer: Trupanion
By: Karen
Great service!
Fast, friendly service. As always. Don't know what I'd do without Trupanion.
Insurer: Trupanion
By: Claudia
Shannon was very helpful and very polite.
Shannon was very helpful and very polite.
Insurer: Trupanion
By: Sheryl
Good
I would have gave it a 10 but the rates were a bit higher than I expected.
Insurer: Trupanion Canada
By: Megan
No delay in taking premiums but reimbursement takes too long
They do not hesitate to connect you with a rep to collect your money but when it’s time for claim reimbursement, their whole process slows way down. I understand how this pandemic can affect customer service but perhaps they should shift some staff from sales to service if they’re overwhelmed. No meaningful updates given. We’re just told to wait and be patient for 20-39 days. I’ve worked in similar industries and have never had it take so long for something like this to process.
Insurer: Pets Best
By: scott
Great customer service
Great customer service, quick claim reimbursement. And even a call after Bella’s surgery to see how she was doing. The best
Insurer: Healthy Paws
By: Cindy Lee
Healthy Paws Claims Process and Customer Service is HORRIBLE
Submitting a claim through Healthy Paws is an inefficient process and extremely frustrating. Your only option is to upload photos of invoices. There’s no option for documenting your request or providing an explanation. Once the claim is filed, there is NO communication from an adjuster or representative to confirm receipt or advise of any additional, needed documentation. Healthy Paws sends multiple, vague emails stating additional information is needed, however, they do not tell you what information is needed. I had to call in numerous times to get claims resolved. Customer services is horrible, and you will spend a LOT of time just getting an answer.
Insurer: Healthy Paws
By: Heather
Service. Quality. Price. What more can you ask for?
After researching several pet insurance companies I chose spot because of the flexibility in choosing the deductible and coverages, as well as the great reviews. The policy document is easy to read and very clear as to what is and isn’t covered. I’ve already made claims under the policy and am impressed as to the communication and turn around time for approval and payment. Everything is done right in the app. They explain what is approved and what isn’t (and why). Apply the deductible, and issue a reimbursement within a couple of days. Customer service is responsive and treat you like a real person. And I even appreciate their informational emails about dog training and other helpful tips. Really happy I chose them. Highly recommend.
Insurer: Spot
By: Georgia Green
Welcoming us quickly!
I appreciated the phone call to welcome us to the insurance!
Insurer: Spot
By: Ash