154,902+ Pet Insurance Reviews You Can Trust

Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

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Trupanion

63,001 reviews

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Category with most reviews

23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

October 04, 2020

friendly customer service.

friendly customer service. quick chat session and wealth of knowledge

Insurer: Trupanion

By:

Useful

October 04, 2020

Great customer service

Insurer: Trupanion

By: Sara

Useful

October 04, 2020

Great service

Great customer service

Insurer: Trupanion

By: Deborah

Useful

October 04, 2020

Great Job!

I already have recommended Trupanion to friends! It’s such a great company that has my and my pet’s best interest at heart. What a smooth process between the vet’s office and my claim. Great job!

Insurer: Trupanion

By: Dr.

Useful

October 04, 2020

Mostly satisfied, somewhat dissatisfied.

I am grateful for my decision to buy pet insurance for the first time. I've had a lot of pets and never done it before, but experience has proven that it's a good idea, especially with a new puppy! I am, however, disappointed that our recent "emergency visit" fees were considered "exam fees" and therefore not covered. It seems like an unethical loophole being taken. How do you take a dog in for a legitimate emergency and not expect the vet to exam all parts of her to assess the full scope of her injuries? I know and understand that routine care is not covered, but the er visit due to trauma is far from routine and exactly what I bought insurance for. I am quite upset that the full trauma fees are not covered. On a positive note, the speed at which most of my claims were addressed is appreciated, and the direct deposit payment is very convenient. There is one outstanding claim that I have no idea why it's been "pending" for nearly 2 weeks now. Some info regarding Trupanion's questions would be appreciated, and if they called me, perhaps I could be helpful...

Insurer: Trupanion

By: TERI

Useful