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Not real insurance…loss of confidence
My dog has been to a vet exactly once for an infection on all 4 feet. I filed the claim and 70% of the vet charges were denied because MetLife classified them as ‘preventive care’ even though the ONLY reason the dog was at the vet was the infections. 3 rounds of requests/responses and now they sent an Appeal form that requires me to take more of the vet’s time to certify that it was not a wellness visit. All to have this applied toward the DEDUCTIBLE! I’m not wasting any more of my and definitely not the vet’s time. Calling tomorrow to cancel this fly-by-night crap. Save time and effort and go somewhere reputable.
Insurer: MetLife
By: Craig
Aileen did a great job in helping pick…
Aileen did a great job in helping pick right plan. She was very knowledgeable and patient with questions I had asked.
Insurer: Fetch
By: C Carey
THANK YOU Rebecca!!!!
I cannot begin to rave enough about my experience! Shout out to Rebecca! She went above and beyond explaining the policies and answering the many questions I had. She was honest about the plan that would best support my pet and my pocket! Rebecca was extremely knowledgable and detailed with the information that she provided. We even made some connections along the way! I'm truly grateful for the time she spent explaining everything! Her friendliness made it that much easier to say yes to Prudent Pet Insurance!
Insurer: Prudent Pet
By: Chiquatia
Ten stars!
Been a customer for years. Could not be more pleased with every aspect of this company and the service they provide. Without question, my 9 year old dog would not be alive these past four years without Figo because I could not have afforded her treatment alone. Very simple to use, very quick to respond. I would give 10 stars if I could!
Insurer: Figo
By: Kathy
Money lovers, not animals lovers
Got Embrace for our indoor cat and had it for one year before canceling due to repeat claim denials. When we tried to submit a claim for our first vet visit while covered by Embrace we were denied because we were apparently still within a waiting period we did not know about. More recently, when we brought our cat in for xrays to diagnose a cough she had developed, our claim was again fully denied by Embrace. Embrace said they dug up a vet record from nearly two years earlier, when we brought in our cat for persistent hairballs, that included the word “cough” in the symptoms so Embrace made the executive decision to call any and all coughs from our cat a “chronic condition” that was excluded from any coverage present or future. We wasted more money than we should have on this so called insurance company that wouldn’t even discuss the idea that coughs developed two years apart could be unrelated conditions with different causes. Now they have the audacity to keep sending me spam emails asking for my business back.
Insurer: Embrace
By: Nolen Nychay
smooth purchase
The agent was very professional, personable and knowledgeable about the insurance product.
Insurer: Nationwide
By: B. Bellucci
App's claim submission function needs to be fixed
I love the overall service, the insurance, but you MUST look into fixing your phone App. It does not allow you to attach a pdf doc on the claim submission process. You have to either attach a photo taken or something from your photo library. Attaching an ordinary file (which most invoices are going to be), is not an option. There are workarounds, and the website does this, but why not make this simple/easy update to your App????
Insurer: Embrace
By: Dan Best
Amanda was so pleasant and helpful
Amanda was so pleasant and helpful! She took the time to get to know me and my pets. She made it easy to get the plan I needed and understand my options.
Insurer: Fetch
By: Emily Williams
We have had embrace ins for our dogs…
We have had embrace ins for our dogs for a couple of years now--we are satisfied with their response time and follow through. I highly recommend embrace pet insurance!
Insurer: Embrace
By: Nicole Garza
It was quick and affordable with great…
It was quick and affordable with great coverage for my dog.
Insurer: Prudent Pet
By: Michael Sale