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Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Dishonest claims but friendly customer service
I filed a wellness claim for one of my dogs once I had confirmed that wellness coverage had kicked in. They advertised an under 8 day turn around time, however when I called after making the claim to confirm receipt of all requisite documentation (this was just routine preventative care and neither injury nor illness) I was informed that it could take up to 20 days. We're right up on the 30 day mark and while I've received an apology email, I can't help but feel severely disappointed in their lying to me in advertising and then again in guaranteeing under 20 days. However - their call center is staffed by incredibly friendly people that are delightful to speak too. Is the company dishonest? Absolutely. Will I ever recommend them again? Absolutely not. Despite that, they do stand apart from competitors with how friendly their call center staff is.
Insurer: Pets Best
By: Thomas
This is great!
I think the service is great.
Insurer: Nationwide
By: Robbin
Thangs you
Good to get reimbursed for routine checkups. Every little bit counts
Insurer: Nationwide
By: Beverly
Very happy with the service overall.
10
Insurer: Nationwide
By: Luis
So Glad I Have Nationwide
Insuring our two cats with Nationwide was one of the best decisions we ever made. They pay claims promptly and honor everything the policy says they will with no hesitation. After spending a ridiculous amount of money on our previous cats' vet bills, we had to make sure we weren't put in that position again. We'll keep Nationwide on our side as long as we have cats.
Insurer: Nationwide
By: Patricia
Helpful, fast, and kind!
Our dog was hospitalized for three nights for gastroenteritis two weeks ago, and we were able to make sure he got the care he needed because we knew Healthy Paws had us covered. Our overall vet bill was over $2800, and Healthy Paws paid for over $1800 of it--we got the check yesterday! They even followed up with us to check on him and see how his tummy was. We're very grateful for Healthy Paws--and Hank is too!
Insurer: Healthy Paws
By: Grace
Fantastic service from beginning to end.
Outstanding service. Great coverage. Easy to file. Even contacted us to make sure our pet was doing alright afterwards.
Insurer: Nationwide
By: Robert
excellent
Claim was handled well and received it in 5 working days! Pleasure doing business with you
Insurer: Nationwide
By: pattie