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Process to file and submit claim was clear, easy and fast I received a response within 1 business day to the filed claim and claim processed within a week with no issues. Liked the fact that they were genuine on the concern for my dogs illness and that he was taken care of

I purchased the level 4 coverage when we brought our puppy home from the breeder at 10 weeks. I purchased that because it covered spaying, yearly dental cleanings, etc. When we took our pup to get spayed, the vet called to say that the dog had renal failure. They could not put her under anethesia because of her condition. They recommended a 3 day IV treatment which I agreed to. We took her to specialists. None of them could agree that the condition was congential, but we could not prove that is was not. As a result, ASPCA indicated that they would not cover any services related to the condition

We are new to pet insurance and Embrace answered all our questions promptly. Very imformative and caring, prompt service.

I pay $67 per month for coverage. When I took my German Shepherd in for an injury (dog was limping), the only thing covered was the nail trimming I got, as an after thought. I can put the money for premimums away myself and probably have a very large surplus at the end of a year. I'm very disapointed.

I would recommend Healthypaws insurance to everyone. If it were not for them, I could have never provided spinal disc surgery for my 3 year old cavatsu Lilac. We would have had to put her down because w/o the surgery she had no chance for recovery from paralysis of her hind legs. My brother is switching to Healthypaws after 1 of his 5 cats had Cancer and it cost 30,000.00 and his insurance covered only 5,000.00 which was his cap for each illness.I looked @ various insurances and boy am I glad I chose this one. I never thought I would receive my claim reimbursement within 2 weeks of filing. The staff were so helpful, informative and empathetic!!!!!!

The turnover time for the claim processing is terrific. Very pleased with the coverage.

good

I cannot express how impressed I am with the service provided by Healthy Paws.My sweet kitty, Pepper, broke her hind left leg (tibial fracture. We don't exactly know how (she is indoor only). We've had to make over 5 trips to the vet in less than 3 weeks. She also had to be taken to the emergency vet twice during this time. Although not all of my claims have been sent to Healthy Paws yet, I did receive a check today from them for the first few visits. The experience was surprisingly hassle-free. Since this was our first claim ever, we needed to submit all of Pepper's vet records to them. Once they had everything we needed, our claim was processed within a day, and I received the check in another two! I spoke to one of their customer service reps a couple times, and she was always helpful. I also received an email asking me how Pepper was doing. The entire experience left me feeling like they really cared, much unlike the 'evil insurance company' image I had in mind. :)

I have been a member for a few years with no claims wondering about when I really need help whether Trupanion would come thru or not. Well the big medical problem finally came for my best friend, my little Terrier and Trupanion did come thru - true to their words. I have been pleased with their response time and I'm able to get a live human being on the phone whenever I call the, with questions. Thank you Trupanion - for helping to give my dog quality of life.

I have been a member for a few years with no claims wondering about when I really need help whether Trupanion would come thru or not. Well the big medical problem finally came for my best friend, my little Terrier and Trupanion did come thru - true to their words. I have been pleased with their response time and I'm able to get a live human being on the phone whenever I call the, with questions. Thank you Trupanion - for helping to give my dog quality of life.