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Very unhappy with Embrace - I thought I researched carefully for the proper insurance for my dog Molly, my first claim after 2 years with Embrace, (I only submitted a claim when the expenses were high) was denied, after countless emails, and delays - totally confusing to me and to the Vet, who tried to keep up with what they requested. Finally they denied my claim in December after months of emails back and forth. Quite frankly, I am very sick of the whole thing. I would never recommend Embrace because they are just to hard to work with. I am cancelling my policy. Now lets see how hard they make that!!! Shirley McDonald - Unhappy former customer

We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of medical costs were in excess of $6000. Pet Partners (based on our policies)reimbursed us at least $4600. Although their premiums are a bit higher that some other companies, the coverages they offer are top notch and their reimbursements based on policy selection as you can see by the above receipt, are exceptional. They also give you an extended amount of time to file, and once filed benefits are dispersed promptly.

My 4/yr/old Boxer, was found to have an anal tumor,chronic anal gland issues, and blew out his right cruciate ligament all during the month of December 2012. (Merry Christmas!) Two different veterinarians explained to me that the surgeries needed to be done sooner rather than later, as Rocky's good rear leg was taking additional stress from the overuse due to the bad right rear leg. Surgery was scheduled for 12/27. Thankfully the anal tumor turned out to be benign. Rocky's post op period started out a bit difficult, but he is now on the mend. He starts water treadmill therapy this week. He is expected to be fully functional on both legs before the snow melts for spring in Alaska. What a relief! I can not imagine having a large male Boxer crippled for life at the young age of 4 y/o had I not been able to afford his surgery and the worry of not knowing if a tumor was cancer. My customer service experience with H.P. was great. Everything regarding reimbursement at 90% for costs above the deductible (I selected the $500 annual deductible but there are lower amounts available at signup) was as stated in the plan. There were no surprises when I received the detailed outline of the reimbursement payment. When I first looked into pet insurance plans, I chose Healthy Paws because I could actually understand how the plan would work. It written in clear language and did not appear to have a lot of "gotchas". I did not expect to need pet insurance until Rocky aged, but sure am gla

- Accident claim for a bite was submitted on 5 Jan 2013.- Received request for further infromation on 7 Jan 2013. - Provided requested information on 8 Jan 2013. - Recieved aknowledgement of receipt on 9 Jan 2013. - Recieved notification of settlement on 10 Jan 2013. - Reimbursement was deposited into my bank account on 14 Jan 2013. - Claims representatives have been very helpful and I will be renewing my insurance once again....Thanks "Megan I"...you did a great job.

My 9 month old English Bulldog came down with double pneumonia just days before Christmas. He spent 3 days at the vet as he was really struggling to get those lungs cleared. Thankfully I didn't have to worry about the bill since I have insurance for him. Embrace covered I received 1600 from his 2200. bill (this was my 80% after the 200. deductible). There was no hesitation from Embrace on paying this out...no questions asked. I have another bulldog that I have covered (regretfully) under another insurance company. I wish I knew about Embrace when I signed her up. Embrace has been a much better company to work with and they don't disqualify issues based on breed.

I have been with this company since I got my dog as a puppy and he just turned 10. They are very good at paying for what they cover and are quick at handling claims and also very nice and professional. The only thing I didn't like was a year or two ago, after a claim, they almost doubled my monthly rate saying it was based on the average costs of basset hounds in my area. I interpreted this to mean my basset hound, since it was right after a claim - and that didn't seem right after 7 plus years of paying into the program. I would have given them a 10 if not for this.

I have been with this company since I got my dog as a puppy and he just turned 10. They are very good at paying for what they cover and are quick at handling claims and also very nice and professional. The only thing I didn't like was a year or two ago, after a claim, they almost doubled my monthly rate saying it was based on the average costs of basset hounds in my area. I interpreted this to mean my basset hound, since it was right after a claim - and that didn't seem right after 7 plus years of paying into the program. I would have given them a 10 if not for this.

This is my first claim with embrace, I was pleased with the experience. The claim was processed and paid in a decent time frame and they covered exactly what I expected.

Have had to make several claims recently as my 12 1/2 yr old dog (wheaton cross)has hypothyroidism. He is on medication & needs blood work every 2-3 months to monitor his levels. All claims have been paid within a few days without problems.

Have had to make several claims recently as my 12 1/2 yr old dog (wheaton cross)has hypothyroidism. He is on medication & needs blood work every 2-3 months to monitor his levels. All claims have been paid within a few days without problems.