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Satisfied
A real person answered the phone promptly and spoke clearly. They were friendly and pleasantly efficient.
Insurer: Trupanion
By:
horrible coverage
Update. Today they response to bad review. To call them... that tells you how bad they are. they check for reviews but dont process claims. They dont seem to read either.. when you write they dont answer or return phone calls ... they ask me to call them... why ? so they wont answer again nor call you back. Dont use this company.... horrible coverage. do not use them. they dont process claims. they don't answer emails, they don't answer phone calls. they take your monthly premium and provide NO SERVICE. I am canceling. DO not Trust them. despite the implied good ASPCA name
Insurer: ASPCA
By: R Kalbus
Grateful
I’m so grateful for this service. Submitting claims via the app is very convenient and you are able to check on the progress without the need to speak to customer support. Thank you for caring...this means alot to our fur family 🐾
Insurer: Pets Best
By: LBM
Poor Customer Service
Trying to get reimbursed for a claim. They sent 6 emails saying only they need additional information. They contacted my vet multiple times, even though I told them they do not communicate with insurance companies. It took me a month to discover they needed a glucose read. Why they couldn't say that in one of the many emails, we could have resolved this long ago. They put the policyholder through the ringer. I would not recommend.
Insurer: Spot
By: Deanna
Poor Customer Service
Trying to get reimbursed for a claim. They sent 6 emails saying only they need additional information. They contacted my vet multiple times, even though I told them they do not communicate with insurance companies. It took me a month to discover they needed a glucose read. Why they couldn't say that in one of the many emails, we could have resolved this long ago. They put the policyholder through the ringer. I would not recommend.
Insurer: Spot Canada
By: Deanna
Great customer service
Healthy Paws has been an excellent insurance company to work with! It was such a relief to know that we had pet insurance when our dog needed to have a total ear ablation. Customer support was a delight; they were responsive and communicated where were were in the claims process every step of the way. I definitely recommend Healthy Paws, not only for the attention to the customer, but for the peace of mind of working with them!
Insurer: Healthy Paws
By: Caroline
The most reliable and easy to use claim form it amazing. I will never use any other Pet Insurer!
They take the worry out of caring for your pet. If they have an accident or illness, knowing I will be partially reimbursed, takes the guess work out of, should I bring him or not. Easy to understand Claim Form, great Customer Service and great value.
Insurer: Pets Best
By: Crystal
Having been a first time dog owner I…
Having been a first time dog owner I purchased a Healthy Paws policy for my puppy. Well at 2 years old he developed epilepsy :( As difficult and heartbreaking as the diagnosis was, I was so grateful to have a Healthy Paws policy. This company is amazing! There is no yearly cap on reimbursement, the customer service is so helpful and the claims are processed quickly! I highly recommend Healthy Paws to any pet owner I know! Unfortunately the unexpected happens with our fur babies but having this policy allows my boy to have the best medical care possible!
Insurer: Healthy Paws
By: Thomas Allen
Claims are processed quickly...amazing company to protect your fur baby from the unexpected!
I am so grateful that I purchased a healthy paws policy for my boy! It allows him the best possible medical care! I highly recommend this company to any pet owner i know!
Insurer: Healthy Paws
By: stacy
Total disappointment.
Your claim approval is dishonest!! You are only paying 35% of the vet costs. You have disallowed 65% of my claim. You do not hesitate to continue raising premiums (I am now paying more than 1200.00 per year) but when it comes to legitimate claims you refuse to pay out. You ask if I would recommend this company. I assure you that I will do all in my power to discourage anyone considering Trupanion. It will not be difficult to convince anyone considering Trupanion once I show them that you only pay off 35% on claims. I will be posting my thoughts on any social media that I can.
Insurer: Trupanion
By: William