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While this company has been prompt in acknowledging claims, they are less than satisfactory in acknowledging and dealing with complaints. We are currently disputing multiple deductibles totalling $1,131.00 for a single condition when there should only be one!

Cass was very kind and she gave me excellent instructions after I called to inquire about the claims process. My dog, Girlfriend, escaped the back yard and ran right into a car which left the scene. No broken bones. She is bruised but resting at home. Pets Best paid my claims following the accident, just as expected!

After 2 years now and several trips to the vet we are still very pleased with Healthy Paws insurance. All claims have been very quickly processed and we have received the advertised compensation within just a couple of days. No questions asked, no haggling for claim coverage, just quality prompt service. I want to register myself with HP as all insurance companies should take note of their practices.

I called in because I needed help getting started on submitting a claim. Thanks to Pets Best great customer service, one phone call was all it took to have all my questions answered and my confidence in the process secured.

My six year old greyhound injured herself while playing and had a large wound on her hip that required surgery to repair. Greyhounds require a savvy vet who knows their anesthetic and drug sensitivities and as a result nothing with a greyhound is ever inexpensive! However I was very excited to be able to apply Twix's new Trupanion policy towards her procedure. It was a great experience! They paid for 90% of her repair within a week I was reimbursed! Wow!

My six year old greyhound injured herself while playing and had a large wound on her hip that required surgery to repair. Greyhounds require a savvy vet who knows their anesthetic and drug sensitivities and as a result nothing with a greyhound is ever inexpensive! However I was very excited to be able to apply Twix's new Trupanion policy towards her procedure. It was a great experience! They paid for 90% of her repair within a week I was reimbursed! Wow!

Our puppy became ill and required an emergency visit leading to overnight hospitalization for care. The entire ordeal was obviously very stressful for us, but fortunately our pup made a full recovery. With all the stress related to the illness, we am happy to say that the insurance claim process with Healthy Paws was entirely stress-free. We filed our claim on a Sunday night, received confirmation that our claim was received, processed, and approved on Monday (with detailed explanation of what was covered), and received a check reimbursing costs by the end of the week. The entire process was quick and efficient. Healthy Paws even followed up afterward to see how our puppy was doing, which was appreciated. We are very happy with the service we received and would highly recommend Healthy Paws to others considering pet insurance.

Amazing service online and on the phone. Fast pre approval and payment. Both of my dogs are my "kids" and I feel great having insurance from Trupanion to protect them! I also work for a vet clinic and have had tons of troubles from other insurance companies processing claims for clients. I love trupanion for their no limit coverage!

Amazing service online and on the phone. Fast pre approval and payment. Both of my dogs are my "kids" and I feel great having insurance from Trupanion to protect them! I also work for a vet clinic and have had tons of troubles from other insurance companies processing claims for clients. I love trupanion for their no limit coverage!

For the past 4 years I have always submitted my claims via mail, then waited up to 10 days for my check. This last time I decided to file my claim electronically, and I was quite surprised at how "user friendly" their process is. I also signed up for electronic transfer directly into my bank account. Now instead of receiving my refund in a week to 10 days, I received it within 48-72 hours.