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Worst Company
I initially signed up for Trupanion as it was recommended by a trainer I spoke with.. their policy sounded good, however, Trupanion will do anything to get out of paying for a claim and deem something is pre existing. I had ongoing issues with Trupanion picking and choosing their words in their outcome letters making it sound the way THEY intended it to, versus being 100% factual. For example, I understood our puppy would be pre existing for a common parasite she got during the waiting period....I contacted trupanion to inquire how it would work moving forward-- as like humans, animals can have similar symptoms for different diagnoses... this was the case with our pup...we ended up taking her in to the vet-- and her initial symptoms were not pre existing....furthermore, nor was the diagnosis the Veterinarian gave her .. so I decided to appeal their decision... I spoke to.the Veterinarian thereafter and was informed that she made it VERY clear the claim I had submitted was unrelated to any previous visits... she was asked to clarify three times by the customer service rep... Shes a Veterinarian for goodness sake ! I would think her judgement would not be questioned multiple times... I understand the need for clarification but multiple times? Unprofessional. Hours later I received yet another denied claim....when I read the outcome letter-- it was disgusting... the words were picked and chosen through past medical records and dates that were not even pertinent to the claim ! To.ensure it sounded like it fit somewhere in preexisting.. disgraceful! I have no more energy to fight with an insurance company although I know their decision was not warranted and goes against anything I have read in their policy. Additionally, it doesnt make sense given the conversation I had with Trupanion when we called to inquire about what pre existing meant... now-- it's an umbrella term... as in, although our pup received a different diagnosis... because it was still "GI related" her new recent and never before diagnosis was denied. Perhaps I should have known better....insurance companies will take an individuals hard earned money and do anything not to pay out ! What a rip off! I am appauled at the shadyness of this "company".. perhaps in an emergency situation with emergency surgery they wouod be better... but I'm not willing to continue to spend my hard earned money with the chance of A MAYBE. shame on you Trupanion!
Insurer: Trupanion Canada
By: Amanda
Not covering pre-exiting aliments.
Not covering pre-exiting aliments.
Insurer: Spot
By: Mrs. Taylor
Filing my claim was quick and easy and reimbursement came in a timely manner.I would highly recommend Nationwide to my friends!
I’m so thankful I made the decision to insure my pet Hunter through Nationwide Pet Insurance. Filing my claim was quick and easy and reimbursement came in a timely manner. I would highly recommend Nationwide to my friends!
Insurer: Nationwide
By: Lisa
Wonderful insurance
So easy to submit a claim and get reimbursed quickly! They are easy to reach and talk with.
Insurer: Healthy Paws
By: Suzanne
Trupanion was great and helped us in a medical emergency so much.
Trupanion was great and helped us in a medical emergency so much.
Insurer: Trupanion Canada
By: Madison
Trupanion has always been great when my dog has had an health issue.
Trupanion has always been great when my dog has had an health issue. Also they explain why something wasn't covered.
Insurer: Trupanion Canada
By: Jenn
to many items not covered by insurance
to many items not covered by insurance
Insurer: Trupanion Canada
By: Robert
The waiting period is long.
The waiting period is long. One never knows what can happen in 30 days.
Insurer: Trupanion Canada
By: stephanie
Easy process
The process is very easy to navigate and complete!
Insurer: Trupanion Canada
By: Nicole
Tanya had a lot of empathy and was knowledgeable about what I asked about.
Tanya had a lot of empathy and was knowledgeable about what I asked about. In these difficult times having someone to talk to about my concern for my cat was very appreciated.
Insurer: Trupanion Canada
By: Farah