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If I could give two separate ratings for service & reimbursement time
I gave Pets Best a 4 star because with my two dogs and the number of serious surgeries and issues theyve had over the years, Pets Best has definitely helped. For me, everything I expected to be covered was and what was not I knew because it was in the contract given to me. The processing of claims on the other hand, it used to be extremely fast, within 3-5 days, then somewhere in the fall of 2019 it went to 25 days, then 30 days. Now as Jan 2020, I have three claims pending, two submitted today with a 30-40 day waiting period, and one back on dec 18 that hasnt processed yet. Not sure if there is a manpower shortage but it definitely is putting doubt in my mind and I'm starting to consider whether i should try another company. I really do hope they rectify this issue.
Insurer: Pets Best
By: Joseph Emmolo
Kind, caring, compassionate!
Unfortunately, I have had some fur babies who experienced medical issues. Fortunately, we have Healthy Paws insurance! This company has been kind, caring, compassionate, and responsive to our needs. The claims process is very easy and streamlined. When one of our pups needed surgery, the claim was paid that day! I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Anne
Kind, caring, compassionate, and responsive custom service.
Kind, caring, compassionate, and responsive to the needs of my dogs. Easy claims process and take interest in the care of my fur babies. Love Healthy Paws!
Insurer: Healthy Paws
By: Anne
Fair but Finicky
Have been using Pets Best for about 9 years and have looked at other insurances. For the price Pets Best is reasonable and their policies are easy to understand. Warning: As the animal ages, the price will increase (but so will the likelihood of your pet needing expensive procedures and medication). Before entering a claim, be sure that all of information on the bill is correct; because the claim will be denied for any discrepancies. If it is denied, call customer service and find out why specifically the claim was denied and be sure that you it fix the discrepancy promptly. They are a little slow reviewing and paying out claims but I don't know if that would be any different with another insurance company.
Insurer: Pets Best
By: Robin
Love ASPCA
I debated about getting pet insurance as I had just gotten a new puppy who had no health issues and was not sure if I was going to be wasting my money. Now that I have Domino for almost a year I am so thankful I got it. As we send him to daycare and he is a very social pup he had parasites on and off pretty much since we got him. The medication and visits would have cost us close to a $1,000 but so thankful we ended up getting pet insurance. Submitting claims is super easy and they even call you to follow-up to see how your pup is doing, Super thankful I chose ASPCA
Insurer: ASPCA
By: Lauren
Claim and Info process
Filing a claim through my Vets office was an easy process. Also when I spoke with customer service on the phone all my questions were answered with knowledge about the process and other questions I might have had. I am pleased with ASPCA pet insurance policy and will continue to have it for my pet.
Insurer: ASPCA
By: AnnMarie
So Glad We Chose Healthy Paws
Outstanding to work with, claim process extremely consumer friendly and fast. Reached out to us to check on our Mini Aussie after surgery. HIGHLY RECOMMEND!!
Insurer: Healthy Paws
By: Gary
Great customer service
My Frenchie needed emergency back surgery a few weeks ago. It was the holidays and we were under a lot of stress financially. The surgery went well and our baby is doing fantastic. The ASPCA staff was amazing they were friendly and caring and walked me through how to make a claim. It was so easy and best of all my claim was approved very quickly and I was reimbursed even faster. I highly recommend this insurance!
Insurer: ASPCA
By: Carlos
Best. Insurer. Ever.
Healthy Paws have consistently looked after our golden doodle Alfie since he was a pup. More recently he had to have life saving surgery after he ate AstroTurf at daycare. It was the worse 48 hours of our life and we could make decisions without thinking of the cost. Our only consideration was how to get our sweet Alfie back to health. Before you even get your dog, get insurance and Healthy Paws is the best. We love being part of the Healthy Paws family.
Insurer: Healthy Paws
By: Russ
This insurance saved our dogs life!
Tikaani developed a deadly Hemolytic anemia and would not have lived if we hadn’t caught it soon enough. We were beyond lucky. The large expense to treat him would have made it impossible for most people to bear without insurance. Healthy paws paid for the life-saving procedure and we could not be more grateful! They saved us over $12,000 and Tikaani is home. Please, insure your pets and we highly recommend Healthy paws!
Insurer: Healthy Paws
By: Tracy