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I have had this insurance for 11 years and have not sent any claims until last year and only a few. After being insured with you her whole life when she is treated for one thing, she is no longer insured for that one ailment. Being insured all these years with you has prevented me from having real insurance coverage on my pet now when I need it. So as long as I paid the premium with no claims you take my money but when I need the coverage you drop her from the coverage she needs. Now at her age it is hard to find another insurance but I will. I sure wish I had been insured with another company all these past years.

I've used Healthy Paws with more than one pet and have recommended them to everyone who will listen. Service is prompt and courteous, claims could not be easier to file and reimbursement is very fast - usually within 3 days of filing the claim. Communication from the company is ongoing and they truly care about my pets. They are so easy to work with and my vet loves them, too. I could not be more pleased!

Embrace has always provided me with excellent and prompt customer service. Absolutely no complaints in the several years that I've been using them!

While the staff did give me updates, it took too long. At first I was told they had the records from one animal hospital. A few weeks later, I was told they needed more detailed information from the same hospital. The animal was sick in July, I had the forms submitted then. The case was finally settled and paid in late September.

I was pleasantly surprised to get my refund for my dog Ninja's spay procedure that fast! I received an email specifying approval and cost of refund, and the following day the bank transfer was done!! Truly happy for the excellent service of Embrace. My niece was right in referring Embrace to me.

I've written several positive reviews of Embrace and am glad to do so again. The coverage is really excellent. My kitty has had it for 8+ years and I've had to use it several times to cover expensive emergency procedures. I also have the wellness plan, which I just used. I appreciate getting an email each time, letting me know the claim was received, and again and email letting me know the claim will be paid and by how much. Very good communication and prompt payment.

I only have positive comments -the customer service, enrollment process, communication about claims, and fast payment make EMBRACE a good choice for anyone looking for pet insurance. My 9 month old Australian Shepherd puppy tore her hind leg tendons requiring surgery. I was concerned that the insurance would find something not to pay, however, all was covered (minus deductible and co-insurance). I highly recommend EMBRACE pet insurance.

I am so thankful we chose healthy paws to cover our 1 year old Golden Retriever. Our perfectly healthy baby, fairly soon after his first birthday, developed an immune mediated muscle disorder. We were devastated when our boy woke up one morning and couldn't get around. It's been a long road but healthy paws has been with us the whole way offering support and have consistently been reachable by phone when we needed further clarification.

We had a pre approval for $700.00 surgery within 48 hours and the vet hospital was paid directly the day after the surgery! What a relief to not have to come up with $7000 and wait for reimbursement! Jamie was awesome and truly cared!

We had a pre approval for $700.00 surgery within 48 hours and the vet hospital was paid directly the day after the surgery! What a relief to not have to come up with $7000 and wait for reimbursement! Jamie was awesome and truly cared!