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Before I had ASPCA insurance for my cats, I had had VPI (whose deductible was $50 per incident per year) and then Pets Health (whose deductible was the same as ASPCA's, but they never paid ANYthing.With ASPCA insurance, I have policies that actually are worth something to me - and to my cats, especially now that I am retired and on a fixed income. One of my most recent issues was with my 14-year-old Siamese cat, Jontue II. In the course of three vet visits during approximately three weeks, I had spent over $900 on his care, including euthanasia at the last visit. My payments from ASPCA totaled more than two thirds of my costs. I am happy to say that my new kitty, Jontue III, has now been signed up for ASPCA insurance, along with his aunt and uncles. Thank you for being my pets' friend (and mine), Travel down the road and back again; Your heart is true, you're a pal and a confidant.....

My standard Doxie got an unknown virus that ended up her in the hospital for 2 days and took over 2 weeks and 2 different vet hospitals (had to change for labor day weekend. She's great now and trupanion had not issues with the different bills and different hospitals. They realized it was the same claim and everything was processed and check in hand within 10 days.

My standard Doxie got an unknown virus that ended up her in the hospital for 2 days and took over 2 weeks and 2 different vet hospitals (had to change for labor day weekend. She's great now and trupanion had not issues with the different bills and different hospitals. They realized it was the same claim and everything was processed and check in hand within 10 days.

The claim process took longer than I expected but I was updated along the way which was great! Everyone takes the time to make sure I'm aware of what's happening. Thank you all very much

We love the support of having insurance on our dogs. In the few instances we have had a claim the process has been easy and the pay out prompt and consistent with the terms of our policy.

Our puppy was hospitalized for acute vomiting and dehydration . Embrace covered most of the items in the claim and gave us a very clear explanation of how they determined the amount. We did have to wait a while for the claim to be processed but Embrace stayed in email contact with us during that time.

I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.

I mailed all of the claims into the address. The company claimed that they were not received. I had to call, and then pay for faxing the forms. The faxing came to over $27.00. The i DID GET THE MONEY. But the exams that were related to the condition were not covered.

Embrace has been responsive and very dependable in covering costs for my dog. I would highly recommend the company for its great customer service and for their reasonable consideration of medical costs. After my dog broke the biggest tooth in his mouth, he had the root exposed and was in a lot of pain. Our vet said he could extract the tooth or we could go to a veterinary dentist who could possible save the tooth. That's what we did, and after a root canal, my dog was back to his playful, happy self. Although this was not a life-thretening emergency, it was so reassuring to know that I could provide the medical care my dog needed with Embrace covering 90% of the cost. I feel so relieved to know that if an emergencuy or unexpected illness happens, my dog will be able to receive the proper medical care he might need.

It's that time of year again, the Annual Premium Update and an increase of my premiums - OR SO I THOUGHT, when I got the e-mail. To my surprise, when I opened the e-mail - ready for the bad news of a rate increase, I was more than pleasantly surprised to see that my MONTHLY PREMIUMS WENT DOWN!!! Thank you, Trupanion!! I was ready to get mad and threaten to change carriers (I can't take a rate increase EVERY YEAR!) until I opened my e-mail!! Trupanion is true to their word - they compare premiums with other carriers and then offer the lowest rate. I've never needed to file a claim and I hope I never have to, but I believe that if that day ever comes, Trupanion will be there for me - and my Pug.