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Always great and turn around times on…
Always great and turn around times on claims is less then 5 days
Insurer: MetLife
By: Melanie
Easy Peasy
I submitted the claim easily using the app on my phone and I received confirmation it had been received followed by confirmation it had been processed and payment had been made to Paypal. I am happy to see that the processing time has improved since some of my previous claims took quite a long time to process. thank you.
Insurer: MetLife
By: Oliver
Pet insurance
Horrible customer service after filed a claim for ear infection. They requested pets records from Vet. Sent them. Claim denied for pets vet records same as had been sent. This happened 3 more times with me going to vets office last time with claims dept. on speaker phone with vet office clerk. Denied again. This time because of said it was pre existing. Pet had a allergy rash on leg in the past! My recommendation with Spot is Stay Away! Swithed to them from insuror to add another pet. Big mistake! You get what you pay for. I would think they spend most of their internal money on researching how to connect any past illness to being pre-existing to save them money. Of course I have canceled. Never Spot again.
Insurer: Spot
By: J Howell
Kind and helpful customer support
Whenever I have an issue that needs sorted the MetLife team is always kind and helpful.
Insurer: MetLife
By: Amber Hollan
easy form to fill out and send.
easy form to fill out and send.
Insurer: Trupanion
By: Loralyn
Great service
Great service. Quick processing of claims. Was able to transfer reimbursement via zelle.
Insurer: MetLife
By: Adrienne Martinez
Fast processing of claims.
Fast processing of claims.
Insurer: MetLife
By: Lisa Burcio de Frades
Claims are processed quickly and…
Claims are processed quickly and adjustors are fair.
Insurer: MetLife
By: MARC
Customer Service is easy to access and…
Customer Service is easy to access and very informative.
Insurer: MetLife
By: Pam Daniels
The claims process was easy
The claims process was easy. The communication was good. The payment was fast.
Insurer: MetLife
By: Deborah Jacobson