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Excellent communication with…
Excellent communication with acknowledgment of the claim and processing time
Insurer: MetLife
By: Joan Labanca
Response
Very responsive to claims and good customer service!!
Insurer: MetLife
By: Orra Taylor
It takes to long to get refunds
It takes to long to get refunds. The price jump each year is way to much
Insurer: MetLife
By: Lorraine Kearney
Met Life setting payment expectations
Met Life paid out the claims as expected after 3 calls to them. Met life had turned down some claims and I needed to call to explain the situation. Needed to speak to a supervisor to resolve my issue. Which she did as she said she would. Very good experience speaking with her. Otherwise a good experience with Met Life. Your payment timeline is a lot longer than 3-5 days. Might say 2-3 weeks. Need to set expectations correctly. That would be best. I would recommend Met Life Pet Insurance.
Insurer: MetLife
By: Mark Anderson
Easy to use-take a photo and upload to…
Easy to use-take a photo and upload to new claim
Insurer: MetLife
By: Lynn Bowman
Easy to use app
Easy to use app. Love that I have access to a vet 24 hours through app. While it takes a while to review claims on a case by case basis never had an issue receiving a reimbursement or coverage.
Insurer: MetLife
By: Sandra Pereira
customer service
I was nervous there wouldn’t be a volition to my issue but whoever I spoke to was very easy to work with. It makes a difference when people try to work with you on trying to solve an issue compared to saying nothing can be done. Some experiences with metlife reps have been negative.
Insurer: MetLife
By: NA
Care Money Can Not Buy...
I have never had an insurance policy that has such great customer service, kind considerate personel. My claims are always processed timely and efficiently. Baer is alway the first concern. The value had been great, and I am always reasured that my Baer recieves the best care and treatment available. Thanks MetLife
Insurer: MetLife
By: Cathi
i get my reimbursements
i get my reimbursements
Insurer: MetLife
By: Charles Schieber
Great policy terms and easy payment…
Great policy terms and easy payment process
Insurer: MetLife
By: Alex Berg