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I signed up for Healthy Paws Insurance after bringing my pomeranian into the US 10 months ago. Since then, she has developed a chronic cough, and Healthy Paws had been there to help with her medical expenses. They had been fast and responsive in processing my claims. Definitely glad to have chosen Healthy Paws and I plan to continue being with them!

Your staff and your services are absolutely phenomenal! I have been in the customer service business for 34 years and train people on customer service and you have the perfect combination of well trained staff members as well as a great service to offer. I have spoken or emailed at least a half a dozen staff members and not only are they knowledgable but they are pleasant, professional and very quick to respond. I don't recall all of their names but Mac and Karin are the two I dealt with the most (I just added my puppy and had several claims here at year end.) Working with your staff and company has been very enjoyable. I have told my vet on more than one occasion how superior Embrace is to the other two Pet Ins companies I have used in the past. I only wish the health insurance industry as a whole had the same level of service and customer support as Embrace. Keep up the great customer service. You have an awesome team and a great service

Our little Yorkie, Rocky had a really hard time with pancreatitis. He had to be taken to our regular vet. four different times and then to the emergency vet and a specialist. Trupanion has been wonderful paying for the services we had to have to help Rocky. I would highly recommend this insurance.

Our little Yorkie, Rocky had a really hard time with pancreatitis. He had to be taken to our regular vet. four different times and then to the emergency vet and a specialist. Trupanion has been wonderful paying for the services we had to have to help Rocky. I would highly recommend this insurance.

We recently purchased Embrace insurance for the first time. We recently filed claims. The forms were simple, and the reimbursement checks arrived very quickly. It was easy. The Embrace customer service reps are always friendly and explain things well.

After doing a lot of research three years ago, I selected Trupanion to cover my then 2 year old rescue. She had been starved and abused so I purchased my first pet insurance policy to cover her. Trupanion has sliding deductibles so I could create a policy that worked best for me. I wanted a policy that would cover serious medical issues, while I took care of her routine care, so I selected a higher deductable which also gives a lower monthly premium. When you get insurance, you really hope you never have to use it. Unfortunately for my dog, she ended up in the emergency vet twice this year with bills for each incidence exceeding $2,000. The most recent incidence was mammary cancer. It was such a relief to know that I had Trupanion and could give my dog the care she needed. Trupanion was fabulous processing my claims for both incidences. They kept me advised every step of the way. They processed my claims quickly and covered all the charges submitted. I really can't say enough good about Trupanion! If you are looking for pet insurance you should really consider Trupanion.

After doing a lot of research three years ago, I selected Trupanion to cover my then 2 year old rescue. She had been starved and abused so I purchased my first pet insurance policy to cover her. Trupanion has sliding deductibles so I could create a policy that worked best for me. I wanted a policy that would cover serious medical issues, while I took care of her routine care, so I selected a higher deductable which also gives a lower monthly premium. When you get insurance, you really hope you never have to use it. Unfortunately for my dog, she ended up in the emergency vet twice this year with bills for each incidence exceeding $2,000. The most recent incidence was mammary cancer. It was such a relief to know that I had Trupanion and could give my dog the care she needed. Trupanion was fabulous processing my claims for both incidences. They kept me advised every step of the way. They processed my claims quickly and covered all the charges submitted. I really can't say enough good about Trupanion! If you are looking for pet insurance you should really consider Trupanion.

Our wonderful 4-yr. old pit bull recently had surgery to repair a torn ACL, and we sent the bill, which was approximately $3500., to Healthy Paws Pet Insurance for reimbursement.Within a day of their receiving the claim I received an email telling me that they were processing it and within another 3 days I received checks for 90% of the charges. The people who work at Healthy Paws have always been caring, helpful beyond expectations (including calling a veterinarian who had seen our dog last year but would not send the detailed notes that the insurance co. requested), and just overall exceptionally nice. We are so grateful to Healthy Paws because without them I'm not sure we would have been able to give our dog the medical treatment she needed.

We chose Embrace for two of our dogs insurance and submitted our first claim. Our dog had high protein (a year ago) in his urine which Embrace counted as a pre-existing condition. Recently he was not acting well so we brought him to the vet to see if something was wrong. Our vet did a number of tests - ONE of which waS related to the pre-existing condition. The bill was $645. Embrace initially rejected the whole claim. After appeal they agreed to pay only the wellness portion ($200). T The rest of the tests they rejected...including Chemistry Super, T4 Thyroid test, and the Lyme panel which were absolutely not related (and not part of a wellness exam). They basically are saying that if there is ANY pre-existing condition All diagnostic testing for that pet will be denied forever....no matter how unrelated the test are to the initial condition. This is completely unacceptable. I consider this company to be deceitful and totally unethical. Do not sign up for Embrace...find a better choice as we are going to do!

I am quite pleased Trupanion as I feel the company has become more user friendly. I have noticed that reimbursement turnaround time is much faster and claim is clearly explained as opposed to earlier prototypes. I am glad I gave Trupanion a second chance- it has proven to be well worth the monthly premiums.