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Tried to put cancer as a pre-existing exclusion on the policy for a BENIGN lump removal. Tried to deny removal of an enlarged lymph node claim as pre-existing. They denied coverage for an ultrasound which is a DIAGNOSTIC procedure and everything was found normal as pre-existing. How can nothing found be pre-existing? Canceled policies on 2 dogs. Not worth the hassle.

I've had insurance in place for my dogs for years but this is the first time I've used it. My dog Jade had to have surgery a week ago today for cancer. I never expected the claims process to be so easy or so fast. I scanned and uploaded the bills over the weekend, and today I was notified the claim has been processed and payment is on its way.There are many difficult decisions ahead for us, but I am grateful that I don't have to make any because of financial reasons. All I have to consider is Jade's well being.

My dog has been covered at Pets Best since she was a puppy. We have the illness and accident coverage as well as the Wellness plan. Pets Best has always been quick and efficient when processing our claims, and to date we have always been approved for reimbursement. Our latest claim was for an emergency eye surgery, and our experience speaking with customer service was helpful and courteous.

I have been an Embrace policy holder for several years. Every time I need anything - from signing up, to updating cat and contact information, to filing claims - every interaction is positive. Everyone at Embrace has been helpful, friendly, and prompt. Veterinary care is very expensive, and even more so if you have to visit the ER, so my Embrace policy and their customer service has provided great peace of mind.

Embrace is amazing! They were fast and friendly when my great dane tore his ACL and had to have surgery. His surgery was hard but Embrace tried to help in any way possible.

I purchased pet insurance for my dog when he was a puppy thinking maybe one day he would be hit by a car, need a surgery, or something like that. I never ever expected him to develop epilepsy. He is only 2 and the cost has been crazy, but Trupanion has not made it difficult to be reimbursed - payment comes quickly. I appreciate everything they have done for us.

I purchased pet insurance for my dog when he was a puppy thinking maybe one day he would be hit by a car, need a surgery, or something like that. I never ever expected him to develop epilepsy. He is only 2 and the cost has been crazy, but Trupanion has not made it difficult to be reimbursed - payment comes quickly. I appreciate everything they have done for us.

We are very happy we chose Embrace Insurance. We have a puppy (7 months) and have had a few puppy problems that have added up. They are quick to respond when you fax them your vet bills-and send you an e-mail when the claim is in process. They also send you an e-mail, as to what was covered and send the check out quickly. Their customer service on the phone is very professional and helpful. I also purchased the wellness care and was glad I did. We are very happy with Embrace and would highly recommend!!! You never know what will happen and you want to be prepared-especially when it comes to your pet!!

I recently enrolled all 3 of our dogs with Embrace. After my former dog insurance company was acquired, I experienced a decline in service. I researched other pet insurance providers and learned about Embrace on the web site http://www.petinsurancereview.com/dog.asp. I liked their combination of wellness with illness and accident coverage. I am pleased that real people get on the phone when I call and give me clear answers to my questions -- altho I wish they wouldn't call themselves "embracers"-- but that is a style over substance issue. Embrace's web site is up to date on tracking all claims which also makes things very customer-friendly. Bottom line-- Embrace does exactly what it says it is going to do and responds immediately to submitted claims.

My little pup had a rapid onset virus that caused vomiting and quickly resulted in dehydration. I sought emergency care for her at my vet. The treatment and expense were non-trivial. Healthy Paws worked extremely professionally and quickly with my vet to process my claim. I had no idea it would be this easy!