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Agent was very I formative and responded to my questions in a cordial manner even though I COULD look up the info.
Agent was very I formative and responded to my questions in a cordial manner even though I COULD look up the info.
Insurer: Trupanion
By:
Worth It!
Although the insurance becomes more expensive as my dear doggies get older, the service is awesome!
Insurer: Trupanion
By:
Valued customer service
Always have a great experience with processing any of our fur babies claims.
Insurer: Trupanion
By:
Great service!!! Always there to help !!
Always helpful and claims are handled efficiently and quickly. I love it that you can always reach someone when needed. Always friendly.
Insurer: Trupanion
By:
Answered all my questions there’s was really no wait time before I got to speak to someone
Answered all my questions, there’s was really no wait time before I got to speak to someone
Insurer: Trupanion
By:
Both Emily and Camille were great
Both Emily and Camille were great
Insurer: Trupanion
By:
Customer service reps are always very nice and helpful.
Customer service reps are always very nice and helpful.
Insurer: Trupanion
By:
Ease of use and compassion from the online chat lady Monica!
Ease of use and compassion from the online chat lady, Monica!
Insurer: Trupanion
By:
Every member of the Trupanion has courteous professional and demonstrates a desire to answer questions and concerns.
Every member of the Trupanion has courteous, professional and demonstrates a desire to answer questions and concerns. Thank you.
Insurer: Trupanion
By:
Trupanion treated us very well
Every time Trupanion raised their rates over the last 4 years I questioned whether we should keep the insurance. I am so glad we did because it really helped us out when our dog recently got cancer. It was very reassuring to know that money did not have to factor into the treatment decisions. Trupanion was great in terms of turning around the claims and reimbursing us quickly. The only thing that was a little difficult is that we had to take her to three vets: our regular vet who found her kidney problem, a specialist who diagnosed her with cancer, and an oncologist. Each vet started by doing an examination, and these were not covered based on the blanket policy that examinations are not covered. I can understand not covering the first examination, but the examinations performed by the specialist and oncologist were part of the treatment of her condition and should have been covered, in my opinion. However, everything else was covered and overall we are very happy with how we were treated by Trupanion.
Insurer: Trupanion
By: