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We switched vets in the fall and our new Vet recommended a 30 day trial with Trupanion after the 30 days I thought I would keep it for awhile longer. I'm glad I did…our 12 year old West Highland Terrier tore his ACL about a month after we extended the trail. We had some initial issues because they, Trupanion, did not have his complete medical records from 4 other Vets and that was a little scary because we new that this was a new issue and not an existing issue and were being told that they couldn't let us know if it was covered until the records were reviewed. My recommendation is to get ALL your records to them when you sign up and update as you go along…then if an issue comes about they will have all of your pets records on file and should be able to answer ALL questions when you submit the claim ALSO look at getting PRE-APPROVED…that would have been a huge help. We had about 3 to 4 days before the surgery and had we started the pre-approval the scariness would not have been there. Would I recommend this insurance...YES!!! We have never had pet insurance BUT with having 4 dogs at various ages I believe we will be continuing our policies with Trupanion for years to come.

I have never dealt with a company that has this excellent professionalism ever...and gives you a quick response to any questions, or situation covering your pet. I give you my praise.

I have had Embrace Pet Insurance for almost 2 years.I am very pleased with Embrace. Their Customer Service is very good.Have not had any issues with any of my claims.Very fast at handling the claims and very courteous.Thankfully I have only needed to use my Wellness Insurance. Overall a very good Company.

Our Cavalier has been insured by Embrace for 6 years and we are totally impressed with all aspects of the company. Highly recommend. Their staff are wonderful to deal with and service has been great. Best decision we made when researching pet insurance companies and was impressed with what they offer. They have a great website. Through the years our dog has had multiple health issues and Embrace handled the claims efficiently.

Healthy paws has been there for me and my schnorgi every step of the way through many ailments

This was our first time submitting a claim and we were very pleased with the response. The people we spoke to were caring and knowledgeable and the claim was processed within 3 weeks. There was a little hiccup with Canadian/U.S. funds, but we were delighted to have this cleared up and receive payment for the difference within a few days. All in all we couldn't ask for better service. You guys really live up to your brochure!

This was our first time submitting a claim and we were very pleased with the response. The people we spoke to were caring and knowledgeable and the claim was processed within 3 weeks. There was a little hiccup with Canadian/U.S. funds, but we were delighted to have this cleared up and receive payment for the difference within a few days. All in all we couldn't ask for better service. You guys really live up to your brochure!

We asked the vet to fax our claim into Embrace right after Gracie's surgery. We received our check in the mail before the stitches came out about 10 days later.

I had VPI with my previous Bernese Mtn Dog. I was okay with it. Didn't think they paid quite enough on the first cancer surgery but was sure nice to have some of it back. I didn't really know another one so would have put my new berner puppy on it too but stopped to read all the fine print in the back and they had added an exclusion for Histio cancer which is a biggie in berners. That was out so I asked around the club and several ladies had Embrace, had some major events and were very happy. I researched it and felt that it covered the most and was impressed to see the level of the coverage on each event until the yearly max was reached. I added wellness coverage as it gives you $25.00 over the rate you pay so felt it was a good deal.So far have just made the wellness claims and they respond immediately that it is received and let you know the amount that is on the way to you very quickly.

My pug was suffering from excessive drooling due to dental problems. Unfortunately, he had to have a tooth removed. Due to the very comprehensive wellness program, I was reimbursed for the entire amount of the dental care costs and my refund was direct deposited to my account in less than one week. I only wish my own medical insurance could be so efficient. Thanks Embrace!