Find and read reviews with confidence

Cat Cat

With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

A great Review

They paid what they promised in a timely manner, and they were very nice to deal with. I would recommend them over all of the other pet insurance companyies.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
1

out of 10

Have never made a claim and they dropped me!

According to Pet's Best, my credit card was denied 3 times in an attemp to pay one months payment of less than $29.00. On the day P.B. called my home to say my plan was about to be dropped she did not say that there had been 3 attempts. Assuming there was only one, I asked the customer service rep to try the card one more time as I had never had this happen with any of my credit cards. I also asked to PLEASE contact me immediately if there were any other problems with the card. She said everything would be fine and to disregard the letter I would receive stating thier intention to terminate my coverage. I only stumbled upon the fact that I no longer had coverage when I called Customer Service with a question about a claim I was about to submit. She rudely replied that I was no longer covered and could not submit a claim. So,I asked to speak to a magager, as I was shocked at this turn of events. The manager proceeded to lecture me based on what her employee had told her, not even giving me a chance to speak. When I did try to speak, she yelled over me and cut me off. After a great deal of thought I called back and spoke to a very nice sales rep. (I had decided to get a lawyer and stay with the plan in order to prove that I had no intention of not paying or having it dropped.) She stated that she would have to call me during their hours of operation the next day (Saturday) because the credit card system was down. She said to contact my credit card company and try to prove that it was the bank's mistake "to give you ammunition to prove to Customer Service that it was not your fault." Not only did my credit card company inform me that their computer showed no attempt was ever made to bill my card on the dates they claimed to do so, but that I had made several other purchases on the dates they claim to have attempted to bill me. Also, they confirmed what I had already known to be true, which was that I have an excellent credit history and a $9,000 credit limit! (No reason to even be denied!) Why would they not try to keep a good customer who has never made any claims over a simple miscommunication? Maybe because they saw that my dog was ten years old when I called to ask about my potential first claim. Maybe some of the customer service personnell are good and some need to be fired. All I know is, if Pets Best does not make this right, my children will lose their beloved pet much, much sooner because we cannot afford the claim we were about to make. I fear that even though we want to reinstate this insurance company, they will be able to say that there is now a pre-existing condition. Who would intentionally not pay on a policy, when their pet is 10 years old? I've never felt so cheated in my life!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
10

out of 10

Pets Best Is A Life Saver

I wanted to share my experience about my Pets Best insurance. I am a retired teacher and upon my retirement I knew there would be a decrease in my monthly income. So, I began to search for insurance coverage for my two cocker spaniels Hannah 11 and Gabriel 6; mainly to cover their yearly checkups and vaccinations. My first choice was VPI because the brochures were displayed at my vet's clinic. After looking on their website, they had exactly what I was looking for in a policy, but as I began filling out the information for each pet I was told they no longer were issuing policies for pets 10 years or older. Hannah had just turned 10. Since she has never been seriously ill I almost just got a policy for Gabe, but that little inner voice told me to wait. So, I began another search for insurance that would cover both of my dogs. I am a big fan of Dr. Shawn Messionnier's website and as I was searching his website that day he mentioned it was a good idea for pet owners to get insurance coverage on their pets. He also recommended Pets Best insurance. I checked out their website and was pleased with the coverage on their policies. They also offered coverage for pets over 10. So, I signed up in October 2008. I have had to file Wellness Claims and a few illness claims since signing up with them. They have been prompt in their payments and paid exactly what they said they would pay. I began to actually see the importance of having insurance after Hannah b
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: American Cocker Spaniel
  • AGE OF PET: Over 8 years

Did you find this review helpful?

Yes No
9

out of 10

Good company easy to work with

I signed up for the Trupanion 2 month free trial offer. About day 28 into the trial offer my dog ingested two AA batteries. I took him to the Vet and recieved a $616 bill. I filled a claim with trupanion and faxed over the entire medical history. Less then one week later I have a check in the mail for 90% of the bill as promised. They are really easy to work with absolutely zero hassle. The only thing I would improve is the ability to submit claims via email. Not everyone has a fax or enjoys going to the post office. I would have given them a 10 had they had email claim submission.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Rottweiler
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
10

out of 10

So far so good!

I just received an email from Embrace letting me know that the first claim I submitted will be covered. I was a bit skeptical about pet insurance and feared I would have to fight for coverage with each claim, but I am very pleased with my experience with Embrace thus far--particularly as my pup's injury was the result of my dinner prep! My girl loves to lie at my feet as I cook and in a moment of just plain bad luck, hot water spit out of a boiling pot and landed in her eye causing major swelling and irritation. I received an email confirming receipt of my claim within hours of visiting the vet and was given a coverage decision in 10 business days. I chose a $200 deductible and the cost for this visit was only $120, so it was simply applied to my deductible. We'll see what happens when I require an actual pay out, but I am hopeful that I will continue to have positive experiences with Embrace. I appreciate the monthly emails, Facebook page with daily tips, and friendly communication. Overall, Embrace seems to be a company filled with people who care about animals and their jobs. Thank you!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
10

out of 10

I am new with Embrace but very pleased.

I am new with pet insurance altogether but so far I am happy with Embrace. They respond quickly to any emails and took care of my claim very well and very timely.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Pomeranian
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
9

out of 10

Something to be thankful for

Waking up on Thanksgiving morning I never expected to find ourt Gracie with a very swollen eye/face and obviously very sick. Since our normal vet was closed we hasd to take her to a 24 hour emergency clinic. My initial thoughts of concern for Gracie also were consummed with the fear of the cost of the treatment. Remembering we were covered by Trupanion quickly gave me releif and allowed me to focus strickly on getting Gracie well again. Trupanion paid as stated in our policy and Gracie recovered after follow-up care with our vet over the course of a few weeks. Something to truly be thankful for!
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Mediumhair
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No
10

out of 10

PetsBest is the Best

PetsBest is the best insurance company out there in my opinion. My dog got a herniated disk a month ago and we had to take him to MedVet and see the specialist.We had to do bloodwork, MRI, x-rays, surgery, hospitalization, medication and more. After all said and done, it cost around $4000. PetsBest approved my claim 5 days after it was submitted with no questions asked. I had other small claims in the past that were taken care of as well, but this one was by far the biggest expense, that I was not prepared for. Thank you PetsBest for being there. My dog is walking again:)
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
9

out of 10

No problem with 1st claim

I have had horrible experiences with another very popular pet insurance company years ago in the past, so I discontinued using a pet insurance for many years. When I recently got a new puppy, I decided she needed insurance, as young dogs are very accident prone. There are a lot more pet insurance companies from the last time I had any, but did my research and chose Embrace. Also, I luckily opted to get an orthopedic exam from my vet so any orthopedic problems would be covered immediately without a 6 month wait period, as just a couple months later, she injured her leg. Embrace was quick to acknowledge receipt and to let me know the status of the claim, let me know a check was being issued and followup that I received. I didn't get the runaround that I got from the other insurance company. So far, so good Embrace!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Australian Cattle Dog
  • AGE OF PET: Under a year

Did you find this review helpful?

Yes No
8

out of 10

the best I've found

Embrace has been mainly excellent with me. I've submitted 3 (sets of) claims. The first one turned out a bit difficult - maybe because it was my first claim since I got insurance for my dogs, maybe because it was quite large (I found a cancer on my dog's thyroid gland - very scary) - but I really needed the money in the time frame they said it would come. I had emptied my savings in order to cover the surprise surgery, and was carefully budgeting time and money. It made things incredibly difficult when the money arrived about 1.5 weeks later than they said it would, even after I checked with them by phone several times. That said, everyone I talked with was really lovely. Embrace employees are nice people, and it doesn't feel at all like a faceless business. But it wasn't until I called for the 3rd (4th?) time, and explained that my situation was very urgent, that someone actually got on the case (they'd said they started over a week before, but as it turns out, the claim hadn't been examined at all) - at which point it was finished in a matter of hours. And that claim, once it was started, was fully reimbursed - and I even got a call from the guy who worked on it to make sure it all worked out okay. After that, the two claims I submitted were reimbursed (again, fully) incredibly quickly - the first in two days, the second in about a week. There's been nothing to complain about, nothing petty, nothing confusing. I had VPI for my last dog, and whi
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Dalmatian
  • AGE OF PET: 1 - 8

Did you find this review helpful?

Yes No

Get a quote today

Leave a review