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Horrible Customer Service
My biggest issue is how long they take to get back about a claim that is very expensive. I have been waiting 4 weeks for my dog's emergency visit claim. There is no one to email, I am unable to update the claim for extra information, and when I call I am on hold for over 30 minutes and end up not talking to anyone. This is very disappointing. They also claim flea/tick/heartworm prevention is included but they denied it for me because it was in a tablet form and that is not on their list of medications included. Definitely switching ASAP!
Insurer: Pets Best
By: CHRYSANTHI
I did a lot of research
I did a lot of research, after my vet recommended Trupanion, and I felt that Trupanion was truly my best choice with the best price.
Insurer: Trupanion
By: Susanne LaChance
It’s great having the assurance that trupanion is there to help with your pets health bills.
Very helpful on the phone if you don’t understand something.
Insurer: Trupanion
By: Frances
The process of registering online for…Pet Insurance
The process of registering online for ASPCA Pet Insurance for my dog, was easy to understand, flowed pretty smoothly, and so far, I'm satisfied with the process.
Insurer: ASPCA
By: M. Kelly
First Contact
Representative was knowledgeable, helpful and pleasant to talk to.
Insurer: Trupanion Canada
By:
The signing up process was efficient and easy. The options were available which made it easy to navigate and enrol.
The signing up process was efficient and easy. The options were available which made it easy to navigate and enrol.
Insurer: Trupanion Canada
By:
Very positive experience!
Very efficient and easy to submit claims. Excellent hassle-free coverage.
Insurer: Trupanion Canada
By:
Trupanion experience excellent
Very happy with service. Approval is quick and easy. Will refer others for sure
Insurer: Trupanion Canada
By:
Love Trupanion!
Very professional and prompt responses to questions; enrollment was painless and supportive; the website is very easy to navigate; so far service has been outstanding!
Insurer: Trupanion Canada
By: