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Otis had a seizure
In December 2020, my dog had a grand mal seizure & subsequently passed away 2 weeks later. Healthy Paws pet insurance said it was a wellness check & declined my claim. Are you kidding .. no protection from them at all!
Insurer: Healthy Paws
By: Anne Bennett-O'Neale
Best for the price
Pets Best has been great! Their claim processing time is a little bit long (2-3 weeks) but it's accurate and I haven't had any issues with things being covered. Their price was the best by far, especially for my older dog. Very happy with their service!
Insurer: Pets Best
By: Jen Lacey
Figo is an easy to use insurance…
Figo is an easy to use insurance company. All the representatives are helpful and approachable
Insurer: Figo
By: Nandini Mankar
I cannot find the words to fully praise…
I cannot find the words to fully praise Figo Pet Insurance, but I’ll try my best. I have a (just turned) 4 year old Pug. Her name is Bug. The day I brought her home, I got pet insurance for her through Figo. I knew I was going to go with Figo because I did much research and found they had the best reviews/reports through CR and the BBB and at a very reasonable monthly cost. (I chose the $10,000 yearly coverage with 90% reimbursement.) Fast forward to 3 1/2 years later. She started having mid-back to hind feet spasms regularly. She wouldn’t/couldn’t walk and was attacking her back paws as if they didn’t belong to her. If I tried to touch them, she would attack my hands. This is very unlike her, as she’s not a biter. Off to the vet for X-rays, but nothing was found. They suspected nerve issues. After 2 months of weekly acupuncture, canine massage, PEMF treatments, and 4 different meds 2x/day, she wasn’t really getting better. So off we went to the neurologist for an MRI. Turns out Bug has a congenital condition that affects her spinal cord from the thoracic area on down. She’s holding her own now on all the correct medications and an at-home exercise program. Figo has lived up to their reputation and exceeded it, in my opinion! I could never have afforded all of her treatments without them. Plus it’s so easy! I use the app to file her claims for her vet fees, medications, etc. Within 3-5 business days, 90% of what I paid out is directly deposited back into my bank account. My baby, Bug, means the world to me, and without Figo I would never have been able to afford her medical care. I’m so happy I made the choice to go with Figo Pet Insurance 4 years ago. I’ve even recommended Figo to friends and clients, who have chosen, and are extremely satisfied with, Figo as well.
Insurer: Figo
By: Amy Gross
We lost our dog last year to cancer and…
We lost our dog last year to cancer and unfortunately I didn't have insurance. It was a large vet bill. So when we adopted a new puppy, I checked with friends who have pets and asked if they had insurance. They did, with Trupanion and offered me excellent reviews. So I signed up!
Insurer: Trupanion Canada
By: Jackie Pitcher-March
I have tried calling for months…
I have tried calling for months regarding claims that I have submitted and NO ONE answers. There is no customer support email addresses, so I send them issues I have with their so-called "claim findings" to the claims department with no response. Now they needed to check with the vet for records and it was a specialist the vet referred us to. I told them the real vet and then another email saying they need to get the records from that vet, dragging the process out longer. Typical insurance, doesn't mind taking your money, but use every excuse to avoid paying anything.
Insurer: Pets Best
By: DP
VERY HELPFUL CUSTOMER SERVICE!
THE PEOPLE ARE VERY HELPFUL
Insurer: Pets Plus Us
By: RHONDA
Incredibly painful making a claim or getting support needed after my pet passed away while they continue charge me for 4 months
I am super frustrated and disappointed with Pets Plus Us and the follow up required for any claims. i was not given full proper information and when my beloved pet passed they would not give me the the $80 that was due to me and kept charging me for insurance (and currently still are 4 months later) I have had multiple conversations about it all, have asked for a supervisor to contact me (which has not happened), and monthly payments are still being taken 4 months after we notified them (twice), and gave them the cremation certificate. I gave 2 paws because the one agent I had was empathetic and kind on the phone, but the end result was unfourtunately still a total waste of my time (and money)
Insurer: Pets Plus Us
By: Carolyn
Excellent all around - but more cost effective alternatives out there
I have been with healthy paws for 6 years - they have always been excellent - but just like with any insurance - you need to shop around. I never met my deductibles and wellness visits are not included and examination fees when they are sick are not included - so I really was not getting my moneys worth. I just needed accidental type coverage and there were very limited customization options. In addition healthy Paws as continued to raise rates every year - I even had to raise my deductible to lower the monthly rate. I decided to shop around and was able to find another company that saved me over $60/month when compared to healthy paws. I would say if money is not an option - then stick with them - but if you are on a budget and just want accidental converge with customizable options - look elsewhere.
Insurer: Healthy Paws
By: Michael