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Unsatisfactory
I talked to a claim processor named Adam yesterday. He was supposed to send me the reason for considering my claim as pre existing condition. My pets doctors claim it is not a pre existing condition and they can share their feedback with you. Can you let me know what kind of communication you will need from the doctors office is there a form to fill out? Or a person to email in ASPCA?
Insurer: ASPCA
By: Sudeep Dasgupta
Thank you HealthyPaws!
As a disabled veteran with a service dog and part of a WorkingDogsForVets service dog organization, I’ve seen other service dog owners dealing with unexpected veterinary bills for their best friend. I decided to go ahead and get her Insured for less than he cost of a cellular plan. And I’m glad I did! One day she started walking funny. Worried and afraid, I took her into the veterinarian. X-rays revealed she had torn her cruciate ligament and dislocated her knee. Her best option was to have a TPLO (Tibial Plateau Leveling Osteotomy) and a luxating platella repair. Not only are they amazing and kind on the phone, but within 10 days I had been reimbursed! Make sure you have your dogs health records, including doctors notes submitted before you actually need them.
Insurer: Healthy Paws
By: Gabriela Garrett
Never thought I would need it, so GLAD I have it!
As a disabled veteran with a service dog and part of a WorkingDogsForVets service dog organization, I’ve seen other service dog owners dealing with unexpected veterinary bills for their best friend. I decided to go ahead and get her Insured for less than he cost of a cellular plan. And I’m glad I did! One day she started walking funny. Worried and afraid, I took her into the veterinarian. X-rays revealed she had torn her cruciate ligament and dislocated her knee. Her best option was to have a TPLO (Tibial Plateau Leveling Osteotomy) and a luxating platella repair. Not only are they amazing and kind on the phone, but within 10 days I had been reimbursed! Make sure you have your dogs health records, including doctors notes submitted before you actually need them.
Insurer: Healthy Paws
By: Gabriela
Excellent customer service and coverage!
My puppy Zoey has been on Embrace pet insurance for the past 3ish months now and we couldn’t be happier! They cover just about everything we need, and every time I’ve called an Embracer with questions or concerns they have been answered and fulfilled perfectly. For anyone bringing home a new puppy or any pet, Embrace has the best coverage and seems to have the most flexible plans out there!
Insurer: Embrace
By: Sam
Healthy Paws really helped a stressful situation be more manageable.
My Bengal cat was suddenly in pain and had a difficult time walking. After an examination with a local vet it was recommended he see an orthopedic surgeon. Unfortunately due to the current pandemic my cat had to wait a month before he could see a surgeon. It was determined he needed MPL & FHO surgeries on his left side. These surgeries were not affordable and the vet & surgery bills exceeded over $6K. Had I not had a policy with Healthy Paws I would be responsible for all this debt. Submitting the invoices and medical records through the site was easy and Healthy Paws quickly sent me the funds without any issues which really helped ease the stress of caring for my kitty after his surgeries. I highly recommend any pet parent get a policy with Healthy Paws Insurance. You never know when your fur babies will need help.
Insurer: Healthy Paws
By: Laura
My Bengal cat was suddenly in pain and needed expensive surgeries. Healthy Paws was a great help!
My Bengal cat was suddenly in pain and had a difficult time walking. After an examination with a local vet it was recommended he see an orthopedic surgeon. Unfortunately due to the current pandemic my cat had to wait a month before he could see a surgeon. It was determined he needed MPL & FHO surgeries on his left side. These surgeries were not affordable and the vet & surgery bills exceeded over $6K. Had I not had a policy with Healthy Paws I would be responsible for all this debt. Submitting the invoices and medical records through the site was easy and Healthy Paws quickly sent me the funds without any issues which really helped ease the stress of caring for my kitty after his surgeries. I highly recommend any pet parent get a policy with Healthy Paws Insurance. You never know when your fur babies will need help.
Insurer: Healthy Paws
By: Laura M.
Reimbursement the same day I sent claim in!!!
Ease of submitting claim and fast reimbursment
Insurer: Healthy Paws
By: Debbie
No logic and cookie cutter replies. Awful service
Omitted some names and other information such as account information from the copied email on purpose. Since I can’t copy and paste a picture, I’m pasting the reply that my wife received from the company. A few things to clarify here. One, we are aware of the exam fee policy. Two, pannus is the eye condition that our dog was diagnosed with not our dog’s name. But you know, it’s a bit too much to ask for a personalized response as opposed to an automated message that declines you without even bothering to understand the situation. This immediately told us that they didn’t even bother to understand the situation but rather shot back a cookie cutter, automated reply. Regarding the exam fee policy comment. Here is what we were trying to explain but naturally nobody wanted to listen. Pannus, for those unaware, is a lifelong condition. Treatment involves specialist visits and eye drops to prevent it from progressing further. I understand the company’s position on not being able to cover every exam fee; however, this is a different situation. It is a lifelong condition that will require regular visits. We aren’t trying to get coverage for every exam fee for normal vet visits. This is an exam that is necessary as part of the lifelong treatment of the condition. We aren’t taking her there because we have nothing to do and are just checking her eyes to make sure. In order to keep the condition in check, she requires regular vet visits which, you guessed it, require an actual exam. It is literally a part of the condition’s treatment. But as the title says, the company is only able to reply with auto generated emails and cookie cutter emails. I recommend you stay away!! Email reply follows below: Subject: RE: Claim 6511701 Hi , I hope this email finds you and Pannus healthy and well. I want to help clarify why we choose not to include exam fees in our coverage. Our policy was designed to help protect your finances while you give the care your pet needs for unexpected injuries and illnesses. An exam fee is commonly the flat administrative cost you can budget for each time you take your pet to the veterinarian, whether it’s a wellness appointment or your pet needs treatment. This fee can also differ greatly from one veterinary clinic to another. We’re here to help protect you from veterinary costs associated with injuries and illnesses. By not including exam fees in our coverage, we can better protect you from unexpected, costly expenses while keeping our prices fair. Hopefully this answers your question. If you have any others, feel free to respond to this email or give us a call anytime—we’re here 24/7. All the best to you and the Family!
Insurer: Trupanion
By: Dimitar
They saved Clementines life, thank you
I cannot say enough about this company and how it's more than just a pet insurance company. I can't think of another vendor I've ever worked with in any industry that has been easier and better to work with than Healthy Paws. I first started working with them about 7 years ago for my bulldog Clementine. She has had many health issues and surgeries throughout the years. Claims are easy to fill and they are extremely fast too reimburse. Most recently we had an emergency situation with my bulldog came out of her normal boarding with trouble breathing. It got worse and worse throughout the day and I had to bring her to the ER. They immediately sedated her and gave me feedback that she needed emergency surgery and might not make it. In addition to that, they told me she was the most critical animal at the hospital and if I hadn't brought her in within the hour she probably would not have made it. It was a lot of money to go through this emergency surgery and the hospital needed about $2,500 right away to keep her going through the night. I gladly paid it and had the confidence that Healthy Paws would cover and reimburse me the 90% I had signed up for. I called them the next day after receiving the full estimate which was about $13,000. Health Paws jumped on the phone with me and went through all of the details directly with the animal hospital. They took care of the entire situation so that I didn't have to worry about anything. The surgery was a success, and we got Clementine home after a few days. When I called Healthy Paws to make sure everything worked out, I realized that not only had the hospital been paid in full, but they had also reimbursed me the money I overpaid originally on that night. They saved my dogs life. I signed up my second dog (Dakota) the minute we got her. There aren't many companies out there that I "love". I can safely say that I absolutely love healthy paws, and my family and I thank them from the bottom of our hearts.
Insurer: Healthy Paws
By: Mark Menery
Healthy Paws Saved my Dogs (Clementine) Life
I cannot say enough about this company and how it's more than just a pet insurance company. I can't think of another vendor I've ever worked with in any industry that has been easier and better to work with than Healthy Paws. I first started working with them about 7 years ago for my bulldog Clementine. She has had many health issues and surgeries throughout the years. Claims are easy to fill and they are extremely fast too reimburse. Most recently we had an emergency situation with my bulldog came out of her normal boarding with trouble breathing. It got worse and worse throughout the day and I had to bring her to the ER. They immediately sedated her and gave me feedback that she needed emergency surgery and might not make it. In addition to that, they told me she was the most critical animal at the hospital and if I hadn't brought her in within the hour she probably would not have made it. It was a lot of money to go through this emergency surgery and the hospital needed about $2,500 right away to keep her going through the night. I gladly paid it and had the confidence that Healthy Paws would cover and reimburse me the 90% I had signed up for. I called them the next day after receiving the full estimate which was about $13,000. Health Paws jumped on the phone with me and went through all of the details directly with the animal hospital. They took care of the entire situation so that I didn't have to worry about anything. The surgery was a success, and we got Clementine home after a few days. When I called Healthy Paws to make sure everything worked out, I realized that not only had the hospital been paid in full, but they had also reimbursed me the money I overpaid originally on that night. They saved my dogs life. I signed up my second dog (Dakota) the minute we got her. There aren't many companies out there that I "love". I can safely say that I absolutely love healthy paws, and my family and I thank them from the bottom of our hearts.
Insurer: Healthy Paws
By: Mark