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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

prompt, courteous

claims are dealt with promptly. customer is kept informed (through e-mails).
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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9

out of 10

My first wonderful Embrace experience

I researched a lot before I chose Embrace for Rufus. Rufus is precious and I am so glad I chose Embrace for him. I had a great experience with my first claim. Embrace kept me updated regularly on my claim and few days ago I received an email saying the reimbursement check was on its way. I am very pleased with their customer support and would gladly recommend Embrace to anyone looking for a pet insurance. 
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Shih Tzu
  • AGE OF PET: 1 - 8

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10

out of 10

there is a mix up in claims honored and denied

I submitted 9 claims for dogs Rusty and Gunner. I was notified a claim of 10/11 would be denied. But the wrong dog and incident were identified. I called and told Anne Oneill about this and emailed Jennifer May. I hope the other 8 claims will be paid. I have not yet received a statement about payment.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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10

out of 10

Great service - honest and fair coverage

I have been with Embrace now for 2 years, switching from another well-known provider. Embrace has great service and an easy and fast claim process. But most importantly, they reimburse fairly - based on my actual Vet charges, not an estimate they create, like other companies. I know exactly what to expect. And the money can be deposited directly into my account so you are reimbursed even faster!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: 1 - 8

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9

out of 10

Good Service

Claim was processed quickly. My only issue is that I would prefer that reimbursements were done with direct deposit, rather than by mailing a cheque. It means a trip to the mail box and the bank, and mailing time. Perhaps they could work on getting this service :)
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Tabby
  • AGE OF PET: 1 - 8

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9

out of 10

Heartworm Positive - Thank God we have Embrace!

I wanted to write a review as this is our first experience with having pet insurance and I am so grateful that we did choose Embrace. We just recently found out that our dog is heartworm positive and the treatments will be very costly. We have already processed over $300 in reimbursements and received them within a month of the claim. The claim reps always check in and keep you updated with the claims process. I recommend you purchase Embrace pet insurance on the day you get your pet as there is a waiting period during which pre-existing conditions could be excluded so the quicker the better.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: 1 - 8

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1

out of 10

No protection

This insurance company is crap. I bought their insurance for 3 years, but do not notice any problem until I filed claims.My cat got an infection on her claw and seeing doctors from Sep 2011 to Jan 2012. Her insurance policy was renewed in November 2011. They only covered the charges from Sept 2011 to November 2011, and for the fees after the plan renewal date, they did not cover. They said it has to be 180 days after the plan effective date if this is a preexisting condition even I was a continuing customer. I dont understand this whole shit because my cat's infection had not been cured until this Jan. This is a continuing condition not preexisting!!!!! They said it doesnt matter if you are continuing customer and the condition is continuing. What they mean is that your pet should be sick at the beginning of the effective date and be sure that your pet is cured before the end date. If your pet get sick at the end of the effective date, not including the fee just before the effective date, the rest of the fees after that you will have to pay it yourself. I got zero from all the medical expenses. What a joke to buy such insurance. Think about it clearly, why you want to buy an insurance? You want to kind of purchase a protection. They are not going to give any kind of protection to your pet. I have already filed a complaint to the California Department of Insurance. This company is playing words with their customers and cheating their customers money.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Shorthair
  • AGE OF PET: 1 - 8

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10

out of 10

Hassle Free

Timely, efficient processing of claim. Form is easy to complete and hassle free.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Mix
  • AGE OF PET: 1 - 8

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9

out of 10

Thank you Pets Best

Decided to get Pets Best Insurance when our daughter was born, we knew it would be hard to cover any unexpected Vet Bills. I wasn't sure if it would be worth it, but when one of our dogs was injured. I was glad I made the decision to get it. Claim process was quick and easy and it covered what I expected. I even took the slow route, by mailing my claim, and we still received our claim check in a timely manner. If there is a next time I will take advantage of the email or fax option and direct deposit of my claim for an even speedier claim process. Thanks again Pets Best.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Australian Cattle Dog
  • AGE OF PET: Over 8 years

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10

out of 10

Pets Best-A Lifesaver!!!

Our dog Rusty had double herniated disk surgery. We were panicked when the vet detailed the cost. Without the security of Pets Best Insurance, we would have had to put Rusty down. We didn't and he has resumed his life with us, with all of the issues that confront an active pet. The response from Pets Best was rapid and they were very helpful in the claim process. This is a must if you care for your pets life!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Kooikerhondje
  • AGE OF PET: Over 8 years

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