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Ashley answered my questions and it was great to hear that all is as I had hoped.
Ashley answered my questions and it was great to hear that all is as I had hoped. She was very informative and polite.
Insurer: Trupanion
By:
Because everyone is so nice abs has been very helpful and understanding
Because everyone is so nice abs has been very helpful and understanding
Insurer: Trupanion
By:
Because I’ve been very satisfied with my Trupanion experiences.
Because I’ve been very satisfied with my Trupanion experiences.
Insurer: Trupanion
By:
Because over the years I've had our policy we've witnessed Trupanion continually improve specific to customer service representatives being much more knowledgeable and have the ability to solve problems.
Because over the years I've had our policy, we've witnessed Trupanion continually improve specific to customer service representatives being much more knowledgeable and have the ability to solve problems. Premiums are maintained at a reasonable level, coverage is excellent & claims processing is superb. We always, without question, recommend Trupanion to our Customers, to Veterinarians & anyone else who inquires about pet insurance for their companions.
Insurer: Trupanion
By:
Well worth it!!
Having gone through a tragic brain cancer with a furkid that was extremely costly--it was very nice to have a smooth experience with my (insured) current pup when he fell ill. He needed an MRI for acute back pain and Trupanion was all over it and true to their word on specialty coverage. It made the decision to treat my pup less painful cost wise. Highly recommend!
Insurer: Trupanion
By: Mia Swartz
First call! Best service!
This is my first need to contact Trupanion. Can't believe how helpful she was (Audrey? sorry...meant to write it down). Business taken care of promptly & efficiently. Discovered your website, as well. HOORAY! Had no idea you were 24/7 which is FANTASTIC! And, my pup lost his Trupanion tag so replacement on order. Had no idea how user friendly you are. Now I know why my vet recommended you to me so many years ago! THANK YOU VERY MUCH!
Insurer: Trupanion
By: claire zvanski
I chose Embrace pet ins. for my dog several years ago and I am very satisfied with my decision.
I would recommend Embrace to anyone looking for insurance for their pet. Great company to deal with. Quick turn around times and great coverage.
Insurer: Embrace
By: ROBERT
DO NOT WASTE YOUR MONEY!
DO NOT WASTE YOUR MONEY!! Do yourself a favor and take whatever your monthly premium is and save it in your own account to use in the event of an issue with your pet. Trupanion will deny whatever they can to avoid reimbursing you. After having a policy for over 3 years on my dog, my claim was denied stating a preexisting condition. Despite an appeal by my veterinarian stating that this preexisting condition cannot be solely blamed on the need for correction of this new issue, the claim was still denied. My dog has patella luxation which they are stating caused her tear in her cruciate ligament which required surgery. Although that can certainly be a predisposition per their documentation, it is not always causative and dogs without luxation can tear ligaments. Their is no proof to state that one problem is the cause of the other. In fact literature states both that “a dog can experience years of normal ‘wear and tear,’ which can leave the ligament weak and prone to full rupture” and that “ligament ruptures as a result of long-term degeneration, whereby the fibers within the ligament weaken over time”. Trupanion will simply reply with a stock response that states “we understand the result is not the outcome you hoped for” while lacking compassion and individualized case-by-case evaluations. Beware of the laundry list of limitations they have to ensure a way for them to deny a claim. I wish I had read reviews before I obtained the policy. I can assure you I will never recommend trupanion.
Insurer: Trupanion
By: Jeff
Excellent Service and Great Policy
I found the whole process, from gathering the information from Tammy, to reading the information on your website, then contacting Tammy to be super easy. Tammy was excellent in explaining how the policy works and was patient in answering all of my questions. This was an easy decision to enroll and protect my new puppy! Thank you.
Insurer: Trupanion Canada
By: Jocelyn E Miles
Worse experience I have ever had
I have a healthy dog who is 8 years old. She recently went to the hospital for bloody stool, diarrhea, and excessive dry heaving. Similar symptoms to a blockage in her intestines.. it was very scary as she is normally a very healthy happy pup. Thank goodness- there were no serious issues. She had a bunch of tests ran and the vet bill was approximately $1000.00. The claim was denied because my dog had gone to the vet for throwing up and having diarrhea in the past (not to mention she wasn't throwing up- she was excessively dry heaving this time). EMBRACE claims that having diarrhea is a preexisting condition-- I disagree- it is a symptom of being ill which is why you take your dog to the vet. She was given an actual diagnosis of Acute Gastroenteristis. She was given a clean bill of health from all blood tests and x-rays. Yet- they will not reimburse. I am dropping the insurance and completely disappointed in the experience. It feels very fraudulent. I warn anyone who thinks dog insurance is a good idea- it is not. They take your money and give you nothing.
Insurer: Embrace
By: Danielle