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Overall happy with the service and coverage. Would like to see the range of animal coverage expand beyond cats and dogs.

good customer service

good customer service

Coco has a specialist appointment on Aug 6 to determine additional/further treatment for his heart disease. Further updates will be forthcoming. The medication has helped with his racing heart which is a huge relief for us. Thank you for your quick action in assisting us. Coco is a Shih Tzu/Bichon Frize cross

Coco has a specialist appointment on Aug 6 to determine additional/further treatment for his heart disease. Further updates will be forthcoming. The medication has helped with his racing heart which is a huge relief for us. Thank you for your quick action in assisting us. Coco is a Shih Tzu/Bichon Frize cross

Claim had to reviewed but after that it was paid quickly. Great customer service!

I rescued a dog from a high kill shelter and he ended up fracturing a number of teeth within a few months of getting him. Instead of having the canines pulled by a vet, I was able to get him more extensive help through a canine dental specialist so he could keep his teeth. Embrace paid for his dental surgery and follow up. I can't express how easy and compassionate they were during this experience!!

Dixie is kennel for 4 hours a day because of my husband and my work schedules. However, one day when we got home she had diarrhea in her kennel. We watched her for the following days and took it easy on feeding her. She seemed back to her normal self Saturday night but Sunday morning that changed. I woke up to her laid up again the wall whining. I then had to help her get up and get back to her bed. I went back to bed for an hour or so and heard her whining again, but this time when I went to check on her should couldn't even walk/stand up. We immediately took her into the ER vet. My husband was raised with hunting dogs and the thought of if they don't serve a purpose they are useless. However, I was raised with dogs being a family member. It was great knowing we had insurance and only would need to cover 20% of her care (and I would probably do anything to have her normal and back in the house). Our initial estimate was over $1400 but both my husband and I were alright with this number because we had health insurance on her. We filed her claim the following weekend and once Healthy Paws received all (three different vets because we have to move a lot) her previous health docs, it took 3 days to get the email letting me know our claim was settled and a check was on the way! There is no hesitation in going to the ER vet because we know we have great insurance on her!

This is my first time with having pet insurance. I am extremely pleased and very happy with customer service, their speedy responses to claims. Even my vet said "it's the best".

Since day 1 Petsecure has done everything they could to avoid paying me a penny. Since I my dog, I've had to pay over $3000 worth of pet bills as she was a rescue and not in the greatest shape. Her only problem was that she has a really bad immune system which caused her to pretty much catch anything around her. When I signed up wit Petsecure I was very clear and honest by telling them that she has previously suffered from Coccidiam which I fully understood should be excluded until further review. This parasite caused her to have flaky skin and a reduced immune system. When 3 months later she caught a skin parasite, the insurance refused to cover it although I had a letter from my vet stating that this condition had been tested negative in the past and was only recent. Their excuse: there were previous symptoms of that disease..... Lie, there clearly was not. A month later, she got Giardia, now that was denied too because supposedly, she had an exclusion for "internal parasite". Now that's when I lost it and decide it was time to cancel my policy! I had received a letter from Petsecure in the passed stating that the "internal parasite was only concerning the Coccidian". So although the I actually had proof, it was written in my contract, in ink that she was only excluded for Coccidian they still wouldn't hear it. These people are crooks, they don't deliver the service that you pay for and they act as if they could simply decide wether to cover things or not without actually playing by the rules and by the contract. I am not debating whether to get my lawyer involved as there is more than $1000 worth of fee that should've been covered so far. Anyhow, bottom line is, I strongly, strongly suggest you go look somewhere else when chosing an insurance!