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Very personable friendly and helpful.
Very personable, friendly and helpful.
Insurer: Trupanion
By:
Although I believe you are mistaken over the coverage analysis in this case your communication was prompt consistent and everyone to whom I spoke was worried about Polly and her needs.
Although I believe you are mistaken over the coverage analysis in this case, your communication was prompt, consistent, and everyone to whom I spoke was worried about Polly and her needs.
Insurer: Trupanion
By:
Always good experience when dealing with customer service.
Always good experience when dealing with customer service.
Insurer: Trupanion
By:
Courteous sympathetic customer service.
Courteous, sympathetic customer service. Easy claims processing. Quick turnaround.
Insurer: Trupanion
By:
Customer service is super professional and friendly!
Customer service is super professional and friendly! Never had an issue with reimbursements.
Insurer: Trupanion
By:
Denied claims for no good reason; had to appeal.
Denied claims for no good reason; had to appeal. Got an email saying claim closed, had to read fine print on bottom of attachment saying claim is being reviewed. So why not lead with that in the email; it's a jolt after paying about $1000 in premiums a year to hear you cannot pay on the claim when you are actually reviewing the claim. How about some good PR and change the notification? One unhappy customer.
Insurer: Trupanion
By:
Another Happy Puppy
ease of use; chat feature loaded up fairly quickly and rep was very polite and helpful
Insurer: Trupanion
By:
Easy sign-up. Clear explanations.
Easy sign up on telephone with patient gentleman’s assistance. Clear explanations were helpful.
Insurer: Trupanion
By:
Easy to deal with.
Easy to deal with. Never a problem with claims.
Insurer: Trupanion
By:
First time I have used Trupanion…
First time I have used Trupanion and all went smoothly. Customer service on phone was kind and informative. Had one day response to claim. Hopefully I will not have other emergencies with my dog, but it gave me peace of mind knowing I had the insurance with this incident. It is stressful enough having a pet emergency but worrying how you will pay for it only adds to the stress. I highly recommend. I did not have insurance with previous pet and am now glad I have it with this one.
Insurer: Trupanion
By: ShellyF