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Prompt service every time
Prompt service every time! Thank you!
Insurer: Trupanion
By: Julie
Great Insurance for my pet.
Great Insurance for my pet.
Insurer: Prudent Pet
By: Michael Sale
Member for 15 years
I've been a Trupanion member for 15 years. The coverage plan is straight forward and I had very few issues over the first decade. However, the steep rate increases over the past three years have been alarming. The justification for the inflated rates no longer lines up with rational thought and it feels like the loyal client base is now being taken advantage of, not being able to switch providers if pets have developed pre-existing conditions. Hopefully a more competitive insurance provider steps into the market to help correct the issue. Update: I've already spoken to representatives about my rising rates (64% increase in just two years, to be precise) and was given the same fabricated reply about the rising costs of veterinary care (and as someone who works in the industry, the inflated rates and their trajectory don't trend in a way that coincides with the prices). I'm not interested in hearing the same regurgitation, or the messaging around being committed to the care of my pets. I would be interested to see the trend of clients who have cancelled coverage over the past few years because your commitment to their pets has put such a strain on their finances... which is something Trupanion used to pride itself in avoiding.
Insurer: Trupanion Canada
By: M H
Efficient
My claim was processed quickly with minimum effort and I was very happy with the experience.
Insurer: MetLife
By: Jay Mykytiuk
Marcel Is a trusted insurance company
Marcel Is a trusted insurance company. I use them to cover my electric Bikes.
Insurer: Prudent Pet
By: Jim Tozza
Never any issues
Never any issues, lives up a 100% to my expectations
Insurer: Spot
By: Charlotte
Jeremy was fantastic and helped me so…
Jeremy was fantastic and helped me so much.
Insurer: Nationwide
By: Heidi Morton
The reimbursement has been a lifesaver.
The reimbursement has been a life saver. My dog is currently battling giardia and has needed multiple rounds of antibiotics. Metlife is helping minimize my debt in the process.
Insurer: MetLife
By: Krista Hunter
I dot recommend Healthy Paws. There is a reason their rating has dropped.
My dog has been insured by Healthy Paws for six years. I’ve never made a claim until now. Due to an injury from biting on something hard, he needed a root canal. I’ve been given the runaround for nearly two weeks. The adjuster considers it a “condition” vs an “injury.” He is asking for six years of medical records to establish it is not a preexisting “condition.” Healthy Paws does not allow consumers to speak with adjusters, only customer service people who read from a script. The only phone number for the entire company is that of customer service. The hold music is a loop of approximately 20 seconds from a Lynyrd Skinner song, and I’ve been on hold for over 40 minutes. Please check current ratings of insurance companies. They may have been rated #1 in 2017, but this is 2025. I regret choosing Healthy Paws, and I regret referring them to my friends.
Insurer: Healthy Paws
By: Debra
Latest 1 comments
Debra - we're sorry your boy needed oral surgery. Unfortunately, we cannot find you in our system using the limited information in your review. We want to help with this situation, but we need your assistance. Please email us using our "Contact Us" form (https://www.healthypawspetinsurance.com/contact) and reference where your review was posted. We can then have one of our customer care team members review your account and provide assistance.
Quick processing of claims
Quick processing of claims
Insurer: MetLife
By: George J Douglas