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Our dog was peeing blood which is indicative of several potential serious diagnoses.
Our dog was peeing blood, which is indicative of several potential serious diagnoses. We took our dog to the nearest emergency vet, and insurance denied full coverage despite us paying 130/month for insurance for YEARS. We did not feel supported and the customer service rep was condescending when we called to inquire what was happening and why there was no pre-approval. As a grad student who has to choose how I spend my money wisely, I am extremely disappointed that I’ve spent so much money on Trupanion insurance all these years. I could’ve saved so much money.
Insurer: Trupanion
By:
Patrick was amazing!
Patrick was amazing!! He answered all my questions and gave me all the information I needed to file claim. I’ve had Trupanion for my service dog so this was my first experience with “normal” Trupanion. Patrick explained the whole process and sent me an email with the instructions on how to file a claim. People like Patrick and the people in the service dog department are why I chose Trupanion for all my pets. Thank you!
Insurer: Trupanion
By:
Person I talked with responded to Vet immediately.
Person I talked with responded to Vet immediately. Vet confirmed Trupanion contacted them, situation was rectified quickly.
Insurer: Trupanion
By:
Price increase is too high and unjustified.
Price increase is too high and unjustified.
Insurer: Trupanion
By:
Quick friendly response.
Quick, friendly response.
Insurer: Trupanion
By:
Such kind and helpful customer service and quick to process claims.
Such kind and helpful customer service and quick to process claims.
Insurer: Trupanion
By:
Super helpful customer service and very specific answers for my dog not just general answers.
Super helpful customer service and very specific answers for my dog, not just general answers. quick and easy to use the live chat.
Insurer: Trupanion
By:
The service was excellent prompt and easy.
The service was excellent, prompt and easy.
Insurer: Trupanion
By: