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Excellent Customer Service Person
I was finally able to speak to a live person regarding my concerns. Your person was professional, knowledgeable and took the time to listen to me, answer my questions & explain the reasons why the claim processing process was very cumbersome & frustrating. Your person looked at all of my claim documents, went over every detail & ensured I had everything required to now process my claim. I had additional concerns regarding the very large increase in premium costs on my other dog’s policy renewal quote, almost a $2,000. Increase. I do not understand how Fetch expects to keep customers? Several alternatives options were explored to try & reduce my renewal cost. Unfortunately it was not something the agent could change for me. Excellent job done by your agent.
Insurer: Fetch
By: Consumer
Horrible
I should have learned my lesson from my previous experience with MetLife pet insurance. They are horrible to work with. They take forever to reimburse for a claim. Your premium is always going up. They make excuses as to why something isn’t covered. Just a horrible company to have pet insurance through.
Insurer: MetLife
By: Joyce
Josh was amazing
Josh was amazing, super knowledgeable and so kind
Insurer: Fetch
By: Bri
So far so good
So far so good. Liked the coverage options
Insurer: Nationwide
By: Scott D
Met Life Pet Insurance is the best decision I made for my pets
Always a seemless experience with MetLife pet insurance. I recommend it to all of my pet parent friends!
Insurer: MetLife
By: Barbara Viniegra
I love Pumpkin Insurance !
People were very friendly, understood I was very stressed. Followed up to see how the dogs were doing. Reviewed the claim quickly and sent reimbursement. I love Pumpkin Insurance!!!!! So glad I picked you!!
Insurer: Pumpkin
By: Ilsa
Great turn around for refunds
Great turn around for refunds
Insurer: Trupanion
By: Abigail
Easy to work with
Pumpkin pet insurance was very prompt when I filed my pets vet bill. It only took about a week for the company to reimburse my claim. It was also very easy to file my claim.
Insurer: Pumpkin
By: Karen Fales
Buyer beware with Healthy Paws, skyrocket rates in no time
I’ve been a loyal Healthy Paws customer since we brought our puppy home 10 years ago. In all that time, I never missed a payment and only submitted a single claim—for under $500. I expected premiums to increase gradually with age, and over the years they rose to $105/month. Reasonable enough—until this month. Imagine my shock when I received a new monthly bill for $325—a nearly 200% increase overnight. Thinking it was a mistake, I tried to reach their customer service. It took two days and four hours of navigating their phone tree before I could finally speak to a real person. I was told the price hike was due to changes in underwriters and my dog’s age. No notice. No warning. Just a staggering increase. When I expressed my concern, their solution was laughable: I could reduce the monthly cost if I agreed to a $1,000 deductible and only 50% reimbursement on future claims. In other words, I’d be paying hundreds each month for a policy that would be nearly useless in a real emergency. Pet insurance is important. But if you're shopping for coverage, do your research and seriously consider other providers before choosing Healthy Paws. What started as a trustworthy company has become, in my experience, anything but.
Insurer: Healthy Paws
By: Gallefrey