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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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Had a great experience chatting with
Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.
- INSURER: Fetch
- POSTED: 06/14/2022
- BY: Nola
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
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Had a great experience chatting with
Had a great experience chatting with Gina about my policy. She gave me the information I needed and provided excellent service when I was concerned about the increased price of my policy.
- INSURER: Fetch Canada
- POSTED: 06/14/2022
- BY: Nola
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
- INSURER: Fetch
- POSTED: 06/14/2022
- BY: Melinda
- BREED:
- AGE OF PET: 0 - 3